Complaint Review: GOLD AND SILVER BUYERS - AUSTIN Texas

This company is a Rip Off.  I know because I worked there for 2 years.  I felt horrible how we were suppose to quote people. 32% was an average quote.  We were allowed to bump the customer off but only after we asked them how much they were expecting.  We had a percentage of loss and buys everyday, we needed to make sure no one left without selling to us.  We are paid by commission so if we didin't buy we made no money, and the lower the percentage of the buy the more we made.  We were paid $8 hour for 10 long hours of work as well but you can make more flipping burgers most days.  People started to catch on that GSB were big rip offs and we were not making any money at all.  Also we would get a phone call from our manager if we bumped up over 65% and were in trouble with Brian Culwell if we bumped up 89%-92%.  Checks for the customers are bouncing and cash is limited.  We do take coupons.  If you go to the Gold and Silvers Buyers website you can print a coupon out.  They have these cheesy gift cards they pass out as well and they are for so called VIP customers.  Everybody gets one no one is a VIP.  They had a gold egg contest that someone was going to win $250,000 and now they took that away.  No one won it either.  They just used it to get people in their data base for marketing.  This compnay I hear now is going under and is changing their name to GOLDWISER to help change their reputaion.  But I think the damage is done already.  Which is a good thing.  I would take my gold and silver to any place but this compnay or anything that is owned by them. 

There is a gold buyer in the HEB plaza at Parmer & McNeil, but it's called My Gold and Silver Store, Or mygoldandsilverstore.com.  They have 4 stores in Austin.  They do use Pennyweight and they do offer cupons.  I think that is the place you are talking about.  It's the only one at that address, and the sign says, "we buy gold".

Gold & Silver Buyers has a store at Parmer & McNeill, but it is NOT inside HEB.  

We are located in a SHOPPING CENTER at that address, and the store has ONLY BEEN OPEN for 30 DAYS.

There is another company in Austin and San Antonio that is using our Trademarked name; perhaps they are the ones operating with a "cheap digital scale."  Our attorneys have sent them several cease and desist letters because they are confusing the public, just as they've done to you.

ALL of Gold & Silver Buyers' scales have been CERTIFIED by the Texas Department of Agriculture and our licenses are posted prominently in all of our locations.  We DO NOT use cheap digital scales, and we DO NOT have scales that calculate in pennyweight.

You are welcome to post your receipt; that would certainly clear up any confusion about which company you are talking about.  In fact, we would encourage you to post it and would appreciate it if you would stop maligning our name when you have never been a customer of ours.

We are the largest gold buyer in the State of Texas and take GREAT PRIDE in our excellent customer service, honest practices and fair treatment of our customers.  We're sorry that you had a bad experience, but it was not at one of OUR stores.

Furthermore, our company has NEVER and will NEVER use a coupon.  We believe that coupons that promise more money are a scam and that you are playing with people's money: this is something that we would never participate in.

OH I'M SORRY IF I GOT THE ADDRESS WRONG SIR. BUT IT IS INDEED THE COMPANY I POSTED ABOUT. IT IS BY PARMER OR MCNEIL HEB. I'M NOT CRAZY AND YES THIS IS THE CHAIN I WENT INTO. AND IT WAS A SCAM..SHAM..RIPOFF..THE SCALE GE WAS USING WAS A CHEAP DIGITAL SCALE..THAT WEIGHS IN ALL FORMATS..PENNYWEIGHT IS JUST THE ONE THAT THIS COMP. CHOOSES TO USE..NOW THIS WAS SIX MONTHS AGO..I HOPE YOU ARE TREATING YOUR CUSTOMERS BETTER NOW..BECAUSE THAT IS IN FACT YOUR LIVELIHOOD. SHOULD I POST MY RECEIPT...DID YOU WANT ME TO DO THAT. I STILL HAVE IT..I SAVED IT FOR THAT PURPOSE.

The customer went into a WE BUY GOLD location.

Gold & Silver Buyers does not operate a location at this address.

Gold & Silver Buyers does not have scales with pennyweight.

Gold & Silver Buyers does not have coupons of any kind - ever.  We pay the most all the time without the use of any gimmicks such as coupons.