- Report: #1183455
Complaint Review: Gold Crown Resort - Nationwide
Reported By:
Ripped Off by Gold Crown -
Ocoee, Tennessee,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gold Crown Resort
Nationwide, USA
Phone:
1-866-213-9032
Web:
N/A
Categories:
Business Rating:
(0)
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Gold Crown Resort telemarketing Liars, rip off, represent out-dated low class properties Nationwide
Contact on the phone by a female telemarketer who had my name and number. Was offer 2 vacations for $299 as long as we attended a time share proposal. Refused offer. Then a male "manager" came on the phone and said we didn't have to attend a time share seminar and he would give us 3 vacations. 3 days, 2 nights in Pigeon Forge, 4 day cruise of the Caribbean, and a 3, 4, or 5 day stay at any of their other properties. We were told we had 30 days to get a full refund if we weren't happy. We told him would we be interested in that for $299, he recommended "Sidney James Mountain Lodge" and he connected us to Jasmine to schedule. Jasmine said that the two nights we wanted, only one night was available so far, and that she would go to cancellations (the ticket desk) to get the second night. My wife told her to call us back to confirm. We never heard anything back.
Two days later, I am in the doctors office when they call me on my cell phone. I get the message when I get out that "Tara" had an urgent message for me from Gold Crown, and gave me a new number to call 888-204-4114. I call the number only to be told that Tara would be out of the office for the next three days (over the days we were to be accomodated by gold crown). I was told to call back the next day at 9 AM central time. I called back the next day as I was told, and no one answered the phone. I left several voicemails and no one called. I called the other customer service number only to find we had already been booked into some other low rated hotel. We decided that we had been ripped off and asked for our money back as promised, only to find that there will be a late cancellation fee deducted from our refund.
How can you be penalized for a booking you didn't ask for or want? I was told that they had the right to do what they did, it was in their "terms and conditions" that they said they emailed me, which I never received.
These people are rip-off artists. Avoid this company and dealing with these people at all costs. They will say anything to get your money, then blame you for their lies and incompetance. Jasmine - liar, Jeanie Baker - liar, Male manager who sold us the package is a liar. AVOID!!!
