Ramjet
Somewhere,#2Consumer Comment
Fri, April 20, 2012
This sounds like a good company to me. If I had an emergency problem, I would be thankful that they would postpone an inspection to help me. This kind of thing can easily happen to a small, service oriented company.
An unfortunate circumstance but not grounds for a temper tantrum.
No! I do not work for this company, I'm just someone who worked in a field service position most of my working years.
Gold Medal Service
East Brunswick,#3UPDATE Employee
Fri, April 20, 2012
Hello, my name is Helmi I am the General Manager of Gold
Medal and I would like to explain the rest of the story and clear up some
confusion. While it is true that we initially attempted to reschedule DJs
inspection due to a high volume of emergency calls that morning, upon hearing
the customer (DJ) was unhappy with his appointment being rescheduled, I called
DJ myself within 45 minutes. I apologized and told him that I would get someone
there by 12:30 PM, which was still within his original 10 AM 3 PM appointment
window.
I wanted to show DJ that we did value him as a potential customer and
would still honor his original appointment time. He stated that he had already found
another company to do the inspection and told me he was going to go and bash
our company online. While I encourage customers to leave reviews of us online
so we can get honest feedback, I also trust that customers will tell the full
story. We reach out personally to any dissatisfied customer and attempt to work
towards a resolution. Again, I apologize for the initial confusion and if there
is anything else we can do for you, please let us know DJ.