- Report: #1359734
Complaint Review: Gold Medal Service - Las Vegas Nevada
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Gold Medal Service
5150 S. Decatur Blvd. Las Vegas, 89118 Nevada, USA
Phone:
702-803-3700
Web:
www.goldmedalair.com
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Gold Medal Service. Frank A/C Rip Off Las Vegas Nevada
On June 6th 2016 I was contacted By "Gold Medal Service" via my home warranty company for an A/C problem. Frank arrived and diagnosed the problem to be : Upstairs Zone Control not working". The remedy was a "Honeywell 16ins. electronic control valve" a Zone control regulator. He then quoted a total charge of $609.80, which I accepted. He returned on June 7th 2016 to fix the problem. When he arrived I personally imspected the new part, even looking inside the box containing the new part. It was NOT a 16ins. Honeywell zone controller. In fact it was a Honeywell Damper actuator, part number MB47D. I checked the price of the part on line and the genuine article can be obtained anywhere between $75.00 - $126.
Frank spent exactly 20 mins. in my loft installing the unit. It is extremely easy to instal a damper. I checked via "You tube". I could have easily installed the unit. However Frank stated on my invoice #002426 6/07/2016 that he fitted a "Zone control regulator". That was a lie. He was obviously trying to substantiate the heavy charge. When I queried this he stated the unit was $274.00. No it was not.
The genuine actual damper can be bought locally for around $100.00 plus 20mins installation time. So I eventually paid $480.61 which represents about $380.00 for 60mins. work ( 20mins labor plus 40mins collecting the item).
That is gouging to the extreme. Frank lied about the part required and inflated the labor charge. I did report this all to the company on 6/16/2016 but of course they ignored me. Do NOT use GOLD MEDAL SERVICES. They WILL rip you off.
