Complaint Review: Golden Van Lines - Fair Lawn New Jersey

I got transferred to Indiana from Long Island, NY and began researching moving companies. Golden Vanlines presented a quote to load, drive and unload at final destination with their own truck. The price was $1700 and I was happy after researching the company.I have since found out they have the same name as a company out of Colorado and they are NOT affiliated. I knew the price was competitive but had gotten many other quotes from other companies along the same lines. I chose Golden Van Lines because they SPECIFICALLY STATED THEY COULD MOVE ME OVER THANKSGIVING WEEKEND!!!!!! "Sure, we work 365 days a year, no problem"

The loaders were 3 hours late to load the truck putting my drive to Indiana right in the middle of NYC rush hour traffic. Not a big deal, I rolled with it. The 3 men who arrived were great and professional. After the last box was loaded the main guy said the price is more than originally quoted. I asked how much more? A couple of hundred bucks wouldnt be a problem but he said the total price is now $3265.00!!!!! I was shocked needless to say. I have moved 21 times since college and am accurate in my description of my items to the woman (Kelly) who provided the estimate. The loaders repacked some items and labeled every little piece as a single item (small dog bed) that I could have thrown in my car if I had known it would inflate the price so drastically. I paid the man $600 in cash and wrote a check for $2000. He stated I would owe $665 at the final destination. This was on Monday 11-21-2011 and it needed to be delivered on Saturday, November 26th.I had already paid $338 to secure the move yet the driver neglected to deduct this number until AFTER I called their headquarters and told them what he was trying to do. The trip is 804 miles and it was again agreed upon for the Saturday delivery. I tipped each man $20 for doing a good job. Afterall its not their fault the company they work for is slime.

The company also stated the driver would call me 24hrs in advance of delivery. Friday afternoon I still had not heard from him so I called the dispatcher. He was drunk and very angry I had called because "Its the holiday and I am not working today". He said my items wouldnt arrive in Indiana until Monday. I called the headquarters in NJ and they said "We have 21 days to deliver your items, regardless of what was promised" It is now Wednesday November 30th AND I STILL DO NOT HAVE MY FURNITURE!!!!!!!!! The driver called at 2pm today to say he was in Michigan and had to drop off some stuff, then on to Gary Indiana for this last stop before mine which SHOULD be here by tomorrow. This is double the price and 6 days AFTER the promised delivery date. After many calls and emails to parent company they said "Nothing I can do for you as its within our 21 day timeframe"

I wanted to warn anyone looking for a moving company in the tri-state area not to use this company as what they say and what they provide are two very different things. At this point I would have appreciated someone who would at least listen to me and maybe discount the price a little but they wont even answer their phones anymore as they have caller id and know its me. As of 4pm Wednesday afternoon I have no furniture and no exact time it will ever get here. Please also note my check for $2000 had already been cashed as of Tuesday November 22nd.