SPECIAL UPDATE: April 19 2011: Goldline International remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Goldline International is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Goldline International has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Goldline International has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Goldline International remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]
James
San Diego,#2Consumer Suggestion
Sat, March 01, 2008
Ruth, Since you finalized your dealings with Goldline in 2003, you probably still have time to recover your losses from them, but you will need to have documentation and do some footwork. In your posting you state "They proceeded to make a very convincing presentation showing why the economy was extremely fragile and that total economic failure was imminent. They recommended that I invest in neumasmatic metals in order to ensure that my retirement dollars would be secure and would appreciate...". This is where you should report that Goldline was offering investment advice, and they are not registered in the State of California to do this. This is usually seen as crossing into unlawful activity. I posted on this site some details of how a family that I know recovered assets from Goldline; assets taken in a similar manner to yours. Search this site by company, using only Goldline, and you will find the posting "Goldline International, The doom and gloom, high commissions charged, and deceptive sales practices are not rogue brokers - they are standard company practices. Santa Monica California". Hopefully you will find some information there that can help you. In a nutshell, since you live in California you should contact the Santa Monica Police Department and speak to the Elder Abuse unit (even if you are under 65, they will probably be able to direct you to where you should be). Then contact the California Department of Corporations to file a complaint (website: http://www.corp.ca.gov/about/complaint.asp ) for security/investment violations. Goldline may have acted as an investment broker without a license and DOC is who should handle this. You will probably also find it beneficial to contact the California Attorney Generals Office and TRY to file a complaint with their criminal division since you state that this transaction involves a large sum of money (however, the sales techniques will probably have to have been quite egregious to make a case beyond consumer complaint with the AG's office). In the other posting I put on here, the case involved residents of Missouri , and the family filed complaints with all three of these organizations. The family was told that each of these agencies WANTED to go after Goldline, but they could not because the victims lived outside of California (state agencies represent state residents for the most part). You don't have that problem, but you need to act quickly because there may be an issue with statute of limitation soon. Lastly, if you are talking about thousands of dollars in losses, talk to an attorney about the investment advice given to you by what is most likely an unlicensed broker. It will cost you a small amount of money to have an initial meeting with the attorney and will likely give you lots of info on where to turn. It is likely that you will not find a government agency that will represent you on a personal basis and you cannot expect them to go and recover your money for you (they have to try and remain unbiased but they can certainly help though, and in the process of pursuing criminal/civil penalties they can sometimes help "encourage" that restitution be made to you). You will need to either do this on your own or hire someone (an attorney) to do it for you. Hope you get this posting and can get some resolution. James