- Report: #315984
Complaint Review: Goldline International - Santa Monica California
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Goldline International
1601 Cloverfield Boulevard Santa Monica, 90404 California, United States of America
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INVESTIGATION: Goldline Internationals commitment to 100% client satisfaction. Goldline continues to provide quality precious metals, including gold and silver, as well as important risk information to assist them in making an informed decision when they purchase. *UPDATE: Recognized by Rip-off Report Corporate Advocacy Program as a safe business service Goldline International pledges to always address any issues; feel safe, confident & secure when doing business with Goldline International.
Rip-off Report Investigation:
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.
Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
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NOW TO THE ORIGINAL REPORT THAT WAS FILED
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Goldline International, Be Aware of Goldline's Pricing! You might lose big, like I did Santa Monica California
As we now see, gold's price is skyrocketing. Nevertheless, I managed to lose thousands of dollars buying gold. How? Simply. I massively overpaid on my purchase From Goldline International, Inc. Here's how it happened.
I saw a web ad for Goldline. Nervous about the weak dollar, I contacted Goldline in the person of Ed Thomas about buying gold bullion. He dissuaded me in the strongest possible terms, saying that bullion coins risked seizure by the U.S. Government, steering me instead toward more expensive numismatic coins. In retrospect, this seems to me like a sales ruse -- one should have been an immediate warning to me.
He pushed very hard indeed for me to buy 20 Franc Swiss Helvetia coins, despite my desire for bullion. We spoke numerous times by phone over the course of a week or two, and Mr. Thomas continued to drive very hard for the Swiss gold coins. During this time, I noticed that the same coins were commonly selling on eBay for about 33% lower cost -- 1/3 less!
Nevertheless, I decided to buy from Goldline because 1) I didn't wish to bother buying scores of coins piecemeal; 2) Goldline had been in business since the 60s and was presumably reputable; and 3) Mr. Thomas assured me that Goldline bought them back at any time for only a 1% buyback fee. At *no time* did Mr. Thomas mention Goldline's second, *much* lower buyback price.
The high selling price is readily available on their website, and I erroneously assumed that this was also the buyback price. It assuredly is not! Beware.
So paying Goldline's inflated SELL price for the Swiss coins, we paid five or six thousand dollars more than we might have elsewhere.
**Had we also sold promptly back to Goldline for their BUY price, we would have again lost a commensurate sum. (This double hit, had we also sold back to Goldline, would have amounted roughly to a staggering 45% loss of our original investment.)
Let me be perfectly clear that I am in no way pursuing Goldline legally. We seek no recompense or redress. I seek only to share my experience and possibly to save someone the heartache and loss of capital that we have experienced.
In Goldline's defense, they do offer a full money back feature if you're unsatisfied with your purchase.
In Summary
I recommend that you NEVER buy gold or coins from commissioned sales people! They do not have your interests at heart. The industry appears to be largely UNregulated. Consequently, you may have little or no legal recourse for errors of omission or distortion on the part of unscrupulous salespeople.
As Regards Goldline International, Inc.
I am leveling no accusations at Goldline. Mr. Thomas' error of omission was unscrupulous, but possibly at odds with company policy. It is possible that Goldline International makes all good-faith efforts to uphold ethical business practices. *Given full, upfront disclosure* there's nothing illegal about a high sell price and a low buy price.
My only point is that your investment dollar is vastly better-spent elsewhere.
much MUCH better option for buying gold!!
I bought more gold, except this time, I bought beautiful, solid-gold, one-ounce Krugerrands at a local coin store for 1.5% over spot price. ... not thirty, thirty five, not forty percent over spot. One point five percent. ... and no high-pressure foolishness about gold confiscation.
Buying gold is all about preserving the purchasing power of your hard-earned cash. Please be smarter than I was.
Todd
Oak Harbor, Washington
U.S.A.
Editors UPDATE: Positive Rating and Recognition has been given to Goldline International for its Commitment to Excellence in customer service.
Rip-off Reports investigation of Goldline International uncovers an ongoing commitment to client satisfaction. This means clients can expect that Goldline will always work towards finding a mutually satisfactory resolution to complaints or concerns. Goldline listens carefully to client concerns and sees them as an opportunity to learn and become more efficient as a company in the products it offers.
One top Goldline executive stated to Rip-off Report that Goldlines clients are a precious resource and it is committed to responding to any client concerns. Another company executive confirmed to Rip-off Report that Goldline strives to provide exemplary customer service to its clients.
Some of the other things Rip Off Report learned in the course of its investigation: Goldlines business began in 1960 when it offered precious metals and storage services to clients seeking to acquire gold and silver as part of a diversified portfolio. The company has grown to more than 250 employees and handles over 50,000 individual client transactions each year. Goldline believes it exemplifies best practices for the industry.
Rip-off Report has confirmed that Goldline takes client concerns very seriously. Goldline has a dedicated team of customer service professionals to assist with any issues that may develop. Rip-off Report was pleased to learn that Goldlines approach to business is focused on its pledge to client satisfaction.
Goldline International recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Goldline continues its commitment to positive client experience.
In summary, after our investigation, which included discussions with Goldlines executives, Rip-off Report is convinced that Goldline International has been and is committed to providing precious metals and rare coins to satisfied clients.
Read more about Goldline Internationals Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Goldline International, Be Aware of Goldline's Pricing! You might lose big, like I did Santa Monica California
As we now see, gold's price is skyrocketing. Nevertheless, I managed to lose thousands of dollars buying gold. How? Simply. I massively overpaid on my purchase From Goldline International, Inc. Here's how it happened.
I saw a web ad for Goldline. Nervous about the weak dollar, I contacted Goldline in the person of Ed Thomas about buying gold bullion. He dissuaded me in the strongest possible terms, saying that bullion coins risked seizure by the U.S. Government, steering me instead toward more expensive numismatic coins. In retrospect, this seems to me like a sales ruse -- one should have been an immediate warning to me.
He pushed very hard indeed for me to buy 20 Franc Swiss Helvetia coins, despite my desire for bullion. We spoke numerous times by phone over the course of a week or two, and Mr. Thomas continued to drive very hard for the Swiss gold coins. During this time, I noticed that the same coins were commonly selling on eBay for about 33% lower cost -- 1/3 less!
Nevertheless, I decided to buy from Goldline because 1) I didn't wish to bother buying scores of coins piecemeal; 2) Goldline had been in business since the 60s and was presumably reputable; and 3) Mr. Thomas assured me that Goldline bought them back at any time for only a 1% buyback fee. At *no time* did Mr. Thomas mention Goldline's second, *much* lower buyback price.
The high selling price is readily available on their website, and I erroneously assumed that this was also the buyback price. It assuredly is not! Beware.
So paying Goldline's inflated SELL price for the Swiss coins, we paid five or six thousand dollars more than we might have elsewhere.
**Had we also sold promptly back to Goldline for their BUY price, we would have again lost a commensurate sum. (This double hit, had we also sold back to Goldline, would have amounted roughly to a staggering 45% loss of our original investment.)
Let me be perfectly clear that I am in no way pursuing Goldline legally. We seek no recompense or redress. I seek only to share my experience and possibly to save someone the heartache and loss of capital that we have experienced.
In Goldline's defense, they do offer a full money back feature if you're unsatisfied with your purchase.
In Summary
I recommend that you NEVER buy gold or coins from commissioned sales people! They do not have your interests at heart. The industry appears to be largely UNregulated. Consequently, you may have little or no legal recourse for errors of omission or distortion on the part of unscrupulous salespeople.
As Regards Goldline International, Inc.
I am leveling no accusations at Goldline. Mr. Thomas' error of omission was unscrupulous, but possibly at odds with company policy. It is possible that Goldline International makes all good-faith efforts to uphold ethical business practices. *Given full, upfront disclosure* there's nothing illegal about a high sell price and a low buy price.
My only point is that your investment dollar is vastly better-spent elsewhere.
much MUCH better option for buying gold!!
I bought more gold, except this time, I bought beautiful, solid-gold, one-ounce Krugerrands at a local coin store for 1.5% over spot price. ... not thirty, thirty five, not forty percent over spot. One point five percent. ... and no high-pressure foolishness about gold confiscation.
Buying gold is all about preserving the purchasing power of your hard-earned cash. Please be smarter than I was.
Todd
Oak Harbor, Washington
U.S.A.
