- Report: #217411
Complaint Review: Goodyear Wood And Fullerton - Norcross Georgia
-
Author Confirmed
Why?
Goodyear Wood And Fullerton
Holcomb Bridge Rd. And Spalding Drive Norcross, 30092 Georgia, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Goodyear Wood And Fullerton Ripped off a female Norcross Georgia
My car, a 2002 Mustang convertible, was towed into the nearest auto repair facility to my housewhich was the Wood and Fullterton Goodyear store. I knew my alternator was the problem. I asked them to call me before they did anything. I also asked them to do an oil change while it was there. They called me later and said the alternator would be $365.00. Since I thought that was outrageous, I called a local auto parts store and they gave me a price of $150.00 for that same alternator. I called Goodyear back and told them it was too much and they said they "had made a mistake and quoted me the price for a Chrysler Town and Countty Alternator" and mine would only be $315.00. They also told me I MUST get a new battery. At this point, my only option was to let them do it or pay a large wrecker bill to get it to another facility. So I told them to continue. When I picked up the car, my bill was $406.00...for a $150.00 alternator and an oil change. This facility is under relatively new management and did not appear to be busy at all. It used to be packed! I weonder why their business has fallen off??? Beware, do not go to this facility.
Marlene
Norcross, Georgia
U.S.A.
Marlene
Norcross, Georgia
U.S.A.
4 Updates & Rebuttals
Goodyear
Norcross,Georgia,
U.S.A.
Competitive pricing
#2REBUTTAL Individual responds
Thu, October 26, 2006
This customer has visited my location on 3 occasions in 2006 prior to this visit for various services with no apparent problems or complaints. The pricing for her work was a total of $406.29 which was $259 parts and $57 labor for the alternator, 30.95 for the 5w20 oil change and a $10 diagnostic fee. The remaining $49.34 was made up of taxes and shop supplies. I have no doubt that it is possible to find the part for less but please understand we only install OE or better quality parts and offer a 12 month or 12000 mile warranty on both parts and labor.
Goodyear
Norcross,Georgia,
U.S.A.
Competitive pricing
#3REBUTTAL Individual responds
Thu, October 26, 2006
This customer has visited my location on 3 occasions in 2006 prior to this visit for various services with no apparent problems or complaints. The pricing for her work was a total of $406.29 which was $259 parts and $57 labor for the alternator, 30.95 for the 5w20 oil change and a $10 diagnostic fee. The remaining $49.34 was made up of taxes and shop supplies. I have no doubt that it is possible to find the part for less but please understand we only install OE or better quality parts and offer a 12 month or 12000 mile warranty on both parts and labor.
Goodyear
Norcross,Georgia,
U.S.A.
Competitive pricing
#4REBUTTAL Individual responds
Thu, October 26, 2006
This customer has visited my location on 3 occasions in 2006 prior to this visit for various services with no apparent problems or complaints. The pricing for her work was a total of $406.29 which was $259 parts and $57 labor for the alternator, 30.95 for the 5w20 oil change and a $10 diagnostic fee. The remaining $49.34 was made up of taxes and shop supplies. I have no doubt that it is possible to find the part for less but please understand we only install OE or better quality parts and offer a 12 month or 12000 mile warranty on both parts and labor.
Goodyear
Norcross,Georgia,
U.S.A.
Competitive pricing
#5REBUTTAL Individual responds
Thu, October 26, 2006
This customer has visited my location on 3 occasions in 2006 prior to this visit for various services with no apparent problems or complaints. The pricing for her work was a total of $406.29 which was $259 parts and $57 labor for the alternator, 30.95 for the 5w20 oil change and a $10 diagnostic fee. The remaining $49.34 was made up of taxes and shop supplies. I have no doubt that it is possible to find the part for less but please understand we only install OE or better quality parts and offer a 12 month or 12000 mile warranty on both parts and labor.
