- Report: #1182663
Complaint Review: GotCarWash.com - Nationwide
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Author Confirmed
Why?
GotCarWash.com
Nationwide, USA
Phone:
1.855.wash247
Web:
GotCarWash.com
Categories:
Business Rating:
(0)
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GotCarWash.com 1.855.wash247/GotCarWash Unlimited Club False Advertising... NOT UNLIMITED!!! Los Angeles Nationwide
I got signed-in through Grupon and all went well for the first three weeks. While the quality of the car washes was less than desirable but since I was able to wash my car often in a convenient location I saw no problem.
On the last week of the initial month the manager/owner of my assigned carwash, LOS FELIZ HAND CAR WASH 3013 LOS FELIZ BLVD, started accusing me of being an Uber driver and berated me in front of other customers for washing my car too often (2 times a week). I called the 1.855.WASH-247 to cancel my subscription but the person on the line convinced me to give another carwash a try with the assurance that I would have ample opportunity to cancel thereafter if I was not satisfied with the new location.
The new location is very inconvenient to me and the quality of the washes proved abysmal. I tried to call to cancel on another occasion but was unsuccessful. I did use the service at the new location twice to give it a fair trial; the first time was on the first month's fee and the second time was the day after they charged my credit card for another month.
When I saw the charge on my credit card I called again to cancel but was informed that because I had used it once already they would not refund my monthly membership fee. They cancelled my account but no refund... What a rip-off!
1 Updates & Rebuttals
Gus
los angeles,California,
Got My Refund :-}
#2Author of original report
Sat, October 18, 2014
The day after this was published I got a refund to credit card. Did this help? I don't know but reporting bad service and making businesses accountable is never a bad idea. I should have been told on the phone "yes" to my refund request and not made to jump through hoops. The person on the phone would not transfer me to a supervisor, would not identify herself and would not assure me I would get a refund. This was handled poorly.
