- Report: #1347445
Complaint Review: Gotham Steel - Nationwide
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Author Not Confirmed
Why?
Gotham Steel
Nationwide, USA
Phone:
1-800-423-4248
Web:
www.gothamsteel.com
Categories:
Business Rating:
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Gotham Steel non-stick claim is a complete lie, then they want me to spend more money to return it Nationwide
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Food slid off the 9.5" frying pan the first time I used it, so, I bought a bigger pan. This one also worked fine the first time, but after I'd used it and hand-washed it a few times, the pan is NOT non-stick at all. It's no better than any other pan. The non-stick claim is a complete lie. The website claims
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Everything slides right off — No oil or butter needed -- THIS IS UNTRUE!!!
I took a picture the charred surface of the pan to prove it. After handwashing the pan a few times, it was not non-stick at alll. Eggs burned to the bottom of the Gotham Steel frying pan, belying the video on gothamsteel.com which shows eggs sliding right off.
I called Gotham Steel customer service at 888-326-0978 to demand my money back, and was told I have to call 1-800-423-4248 to make my complaint. When I called that number, I was greeted by an automated voice listing numbers to press for bunches of different products, but not the Gotham Steel frying pan. When I pressed a number for 'other,' I was left on hold endlessly listening to a voice assuring me someone will be right with me. No one ever answered.
I called the first number again and was told I'd have to use my own money pay to ship back their defective product. So I wasted $32 on this product already, and they want me to spend more money on it?!
