- Report: #1340573
Complaint Review: GoTravel Bonita Juarez - Internet
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Author Not Confirmed
Why?
GoTravel Bonita Juarez
Internet, USA
Phone:
844-895-7936
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
GoTravel Bonita Juarez, The memo from HR to All Employees from H.R. Department came through fax. This memo was about the LIMITED TIME ONLY vacation packages. The number was written on the flyer was 844-895-7936. This native English representative sounded courteous and extremely polite. He introduced himself as James Hood. He refused to accept my American Express card and requested my Master or Visa cards only. He graciously gave me his other office number (844- 859-2101) in case if he is needed to be reached for potential questions. Apparently, I never received confirmation itterinary about my purchased vacation package. I tried to reach him back, but his "colleague" picked up the phone and informed me that James Hood is on vacation. My bank informed me that someone named "GoTravel Bonita Juarez" billed my card. Internet
The HR memo to All Employees with Travelocity logo came through my work fax. This memo was about the LIMITED TIME ONLY All Inclusive discounted vacation packages. The contacted number was 844-895-7936.
The representative sounded very courteous, extremely polite with excellent customer service skills and native English. He introduced himself as "James Hood" and graciously gave me his private office line (844- 859-2101) where he could be easily reached and said that he only has only two packages left to Nassau Bahamas.
He refused to accept my American Express, brought his apologes by sayting that unfortunately his company accepts only Master or Visa.
I trusted him myself and my Visa card. I thanked him from my heart and quickly booked very expensive Jetblue flight tickets to accommodate the "LIMITED TIME ONLY ALL INCLUSIVE VACATION PACKAGE".
I waited about an hour for my vacation package confirmation. I tried to reach him back, but one of his "colleague" who picked up the phone immideately informed me that James Hood is on vacation. I called over and over to the number "Mr Hood" provided me with. I
To my shock it was an automated line with a very cheerful song. The song was about something like that "your dream vacation is almost in your package". I was hoping that someone will pick up the line. Instead for many hours, over and over I had to listen that automated song...
All the time I dialed the number that was listed on the flyer but as soon as I tried to explain that I need to have my confirmation, I was immediately transfered back to the automated line with an endless song.
My bank informed me that someone named "GoTravel Bonita Juarez" billed my card.
Lana
Brooklyn New York
Tuesday, November 29th, 2016
