- Report: #1243295
Complaint Review: Gourmet Cooking - Van Nuys California
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Author Not Confirmed
Why?
Gourmet Cooking
7850 Ruffner Ave, Dept 4000 Van Nuys, 91406 California, USA
Phone:
1-888-528-8486,866-984-43
Web:
www.shopgourmetcooking.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Gourmet Cooking, BEWARE Gourmet Cooking /Old West Books ITEMS NOT ORDERED! Van Nuys, Vista California
The first experience I had with this company, they were advertising a free coloring book. After you place the order, they put you through a seemingly endless list of offers, none of which I remember as ever listing a price. The offer is to try the products for free. I clicked on some I found interesting, then after ordering, I realized I was going to be charged, so I immediately called and asked that all items expect the coloring book be deleted from my order. They still sent all the products anyway.
I was in the process of returning the items when they staarted charging my account and I found out they were even charging me a subscription charge, which I certainly had never agreed to. I called and "pitched a fit" and eventually they agreed to refund all my money, including shipping, since I had called to cancel the order. I finally did get a refund.
Hoping it was just a miscommunication, I received another offer, this time for a book. I made sure to click that I did not want to receive any of the other items they were offering, but received additional items in my order anyway. I was billed $18.79. I called again and complained. I had to pay to return the items and expected a refund of all the money for them. They said they could not return the shipping and handling charges of $11.85, even though that was the shipping and handling on items I did not order. I ended up being out the $18.79 plus the money I spent to ship the unordered items back.
Beware! I will make sure to avoid this company again at all costs. However, they are sneaky. They don't identify themselves on any of the packing slips, etc. by company name. There is no company name on the invoice. They have multiple addresses and phone numbers, and don't give an email or fax number. I was told to address the returned items to "Shopmax". On the website the only names I saw were "Gourmet Cooking" and "Old West Books".
