- Report: #201368
Complaint Review: Grand Crowne Travel - Springfield Missouri
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Author Confirmed
Why?
Grand Crowne Travel
1555 South Glenstone Avenue Springfield, 65804 Missouri, U.S.A.
Phone:
866-895-3300
Web:
N/A
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Business Rating:
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Grand Crowne Travel ripoff Springfield Missouri
We were on vacation in Arkansas visiting my family. We received tickets to hear a presentation and then we would receive free tickets to a water park.
We went to the presentation which was greatly high pressured. We did sign up after much wavering and 'fuss' by the gentleman of the great deal this was for discount travel, but we had to make a decision then, even though we asked if we could think about it for a day.
We soon learned this was quite the sham. They never matched our airline prices although that was a guarantee. We did better on the internet. They didn't help when it came to finding summer rentals for our family reunion. Even when I emailed and asked how to get my $30 credited to me that I had gained from points I never heard from anyone.
All I know is we are out $3,000 and they have not delivered one service they promised.
Patti
West Chester, Pennsylvania
U.S.A.
We went to the presentation which was greatly high pressured. We did sign up after much wavering and 'fuss' by the gentleman of the great deal this was for discount travel, but we had to make a decision then, even though we asked if we could think about it for a day.
We soon learned this was quite the sham. They never matched our airline prices although that was a guarantee. We did better on the internet. They didn't help when it came to finding summer rentals for our family reunion. Even when I emailed and asked how to get my $30 credited to me that I had gained from points I never heard from anyone.
All I know is we are out $3,000 and they have not delivered one service they promised.
Patti
West Chester, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Sherry
Branson,Missouri,
U.S.A.
members concern
#2UPDATE Employee
Mon, November 13, 2006
Thank you for posting your concerns on the rip-off report site. You purchased a multi-faceted membership and it can appear overwhelming. Grand Crowne Travel Network does guarantee the lowest available price at time of booking. We offer the Price Match Guarantee, because we know that travel prices fluctuate just like the stock market. Our members need to understand the program to realize that Grand Crowne can and does beat all Internet site prices. We have quite a few of them listed on our Website to prove to members how confident we are about our prices. Our Member Services department will be glad to look into the $30.00 credit you state you are waiting to receive. Please contact them.
Sherry
Branson,Missouri,
U.S.A.
members concern
#3UPDATE Employee
Mon, November 13, 2006
Thank you for posting your concerns on the rip-off report site. You purchased a multi-faceted membership and it can appear overwhelming. Grand Crowne Travel Network does guarantee the lowest available price at time of booking. We offer the Price Match Guarantee, because we know that travel prices fluctuate just like the stock market. Our members need to understand the program to realize that Grand Crowne can and does beat all Internet site prices. We have quite a few of them listed on our Website to prove to members how confident we are about our prices. Our Member Services department will be glad to look into the $30.00 credit you state you are waiting to receive. Please contact them.
Sherry
Branson,Missouri,
U.S.A.
members concern
#4UPDATE Employee
Mon, November 13, 2006
Thank you for posting your concerns on the rip-off report site. You purchased a multi-faceted membership and it can appear overwhelming. Grand Crowne Travel Network does guarantee the lowest available price at time of booking. We offer the Price Match Guarantee, because we know that travel prices fluctuate just like the stock market. Our members need to understand the program to realize that Grand Crowne can and does beat all Internet site prices. We have quite a few of them listed on our Website to prove to members how confident we are about our prices. Our Member Services department will be glad to look into the $30.00 credit you state you are waiting to receive. Please contact them.
Sherry
Branson,Missouri,
U.S.A.
members concern
#5UPDATE Employee
Mon, November 13, 2006
Thank you for posting your concerns on the rip-off report site. You purchased a multi-faceted membership and it can appear overwhelming. Grand Crowne Travel Network does guarantee the lowest available price at time of booking. We offer the Price Match Guarantee, because we know that travel prices fluctuate just like the stock market. Our members need to understand the program to realize that Grand Crowne can and does beat all Internet site prices. We have quite a few of them listed on our Website to prove to members how confident we are about our prices. Our Member Services department will be glad to look into the $30.00 credit you state you are waiting to receive. Please contact them.
