- Report: #1067118
Complaint Review: Grand Incentives - Sarasota Florida
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Grand Incentives
7560 Commerce Ct, Sarasota, 34243-3217 Florida, USA
Web:
http://www.grandincentives.com
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Grand Incentives They will take your deposit and not give you anything. It took me 9 months to get a refund. Sarasota Florida
I am writing to express how extremely frustrated I am with the customer service I have received from Grand Incentives. I had “Your Getaway” incentive which I tried to redeem (Cert #3001891).
I mailed the request form & payment on September 26, 2012. My check (#1211) for $50 was cashed on 10-5-12. I had not heard anything so I called on 11-19-12 & spoke to Carol. She said that they were currently processing my request and to allow 2-3 weeks but it might take a little longer since my travel dates were not until March.
I received an email on 2-5-13 stating that the dates and locations were not available so I could select new dates. I could not believe that it took 4 months to receive a response only to find out that out of 3 different locations & dates nothing was available.
I called on 2-7-13 & spoke to Jeannie. I expressed how unhappy I was in the fact that after 4 months of waiting around for my request to be processed that nothing was available. She said that I could pick new dates or receive a refund. I requested a refund. She said it would take 4-6 weeks to process. I told her that her company has had my money since September & that was ridiculous. She said she would put a rush on it.
I called on 4-18-13. After being on hold for 35 minutes, I talked to Dana. She said that my refund was “being processed”. I told her that it has been over 2 months since my refund was “being processed” & over 6 months since my check had been cashed. She had a major attitude. She said she put an urgent request & I should receive my refund in 10 business days.
I called again on 6-24-13, since I still had not received my refund. After being on hold for 20 minutes Shannon answered. She the “usual response” that my refund was being processed. I told her that I had heard that line too many times & I needed to speak to a supervisor. She put me on hold for a few minutes & I spoke to Connie who said my refund will be mailed by Thursday. It has been almost 5 months since the first time I heard this so I have my doubts that I will actually received a refund.
Grand Incentives has had my money for 9 months now. That is beyond ridiculous.
My refund check could have been chiseled in stone in this amount of time. I have reached my level of patience with this whole thing.
Grand Incentives is a scam company who should not be in operation.
I finally got my refund back after 9 months and several phone calls.
1 Updates & Rebuttals
Grand Incentives
Sarasota,Florida,
Apology for Your Refund Delay
#2UPDATE Employee
Tue, July 16, 2013
I apologize for the unnecessary delays! You had every right to receive your money earlier. Thank you for your patience. I will make our management aware of your situation.
I understand that you've received your refund, but if there's anything else I can do for you, please let me know. An easy way to contact us without having to wait on the phone is the contact form on our blog: http://blog.grandincentives.com/contact/.
Thanks for brining this to our attention,
Grand Incentives
