Complaint Review: GRANT SEARCH ASSISTANT - RAVEN MEDIA - LAS VEGAS Nevada

First off I would like to offer my apologies to Bryan for any misunderstandings that may have occurred. From Bryan's statement ON 10-03-06 I ORDERED A DISC FROM GRANT SEARCH ASSISTANT. THEY HAD A BUILDING WITH A SIGN AND ABOUT 20 PEOPLE STANDING IN FRONT OF IT. IT LOOKED LIKE A LEGITIMATE BUSINESS. (Unfortunately I cannot locate an account for Bryon with the date of 10/3/06. Directly below the picture he describes, is the following information EXACTLY as it appears on the order page of our website) *************** * All you pay is $3.97 for shipping and handling. Your Federal Grant Funding CD includes 14 days free access to the GSA membership site, which includes online assistance with a Live Chat Representative who can answer questions you might have about your program. After the 14 day free trial period, you will be billed $29.95 per month. This bonus offer can be cancelled at anytime during the trial period or anytime thereafter as outlined in the Terms and Conditions. Below is the first paragraph of the "Terms and Conditions" of the offer. TERMS & CONDITIONS - Revised as of 07/13/06. Bonus Material Terms and Termination. By purchasing this product, you agree to adhere to the termination agreement as outlined on the order page, confirmation of order page, and confirmation email, which is that you, the buyer, are not entitled to a refund of the upfront cost of any shipping and handling that may or may not have been charged to you for delivery of said product. Furthermore, any free trials that may or may not be offered with this product are only free during the said allotted time of the free trial period as outlined within the product sales page, confirmation of order page, and confirmation email. If you have not cancelled the free bonus within the free trial period (if offered on product purchasing), you are agreeing to purchase the bonus material and/or service at a monthly reoccurring cost. This can be cancelled at anytime simply by calling the customer service number provided in the confirmation email and stating your desire to cancel said bonus material. However, in order to not be charged any future reoccurring cost, please give ample time (2 business days) to be cancelled out of any reoccurring billing system before the next scheduled charge to your account (this does not apply during any trial period). Not canceling trial programs constitutes authorization, by you, the buyer, for any charges (as outlined) for the associated bonus service until your request to cancel has been received by our customer service staff. By not canceling the bonus program during the trial period or prior to two days before a scheduled billing cycle, you agree that any reoccurring charges billed to you will be non-refundable. ************************ As you can see, we do our best to disclose information regarding the bonus materials that accompany the order of the CD and again, I offer my apologies to Bryan for any misunderstanding that may have occurred while he was placing his order. We would love to help him with the resolution he is seeking. If you'd like to contact our customer service department for Grant Search Assistant the number is 866-396-5718 and they are available to assist you 24 hours/7 days a week. If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] and I will assist you immediately. Sincerely, Ryan R.