- Report: #216476
Complaint Review: Grant Search Assistant - St. George Utah
-
Author Confirmed
Why?
Grant Search Assistant
gsassistant.com/ St. George, 84771 Utah, U.S.A.
Phone:
866-370-7270
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Grant Search Assistant ripoff scam fraudulent billing dishonest crooks swindle cheat deceptive con St. George Utah
I recently noticed a $29.95 charge on my Debit Card/Checking Account from Grant Search Assistant when viewing my bank statement. Realizing that I had ordered a $3.95 (S&H) "free" disc from them several months ago, I started checking my previous bank statements and found multiple $29.95 charges, one per month.
I called the company, and explained to them that I just noticed the multiple $29.95 charges, and, since I had never used their "service", and, in fact was unaware of the "add on" charge until now, that I wanted my money back.
They proceeded to explain (repeatedly) that when I ordered the disc, I was given a "bonus" of 14 days of free website "service", and, since I hadn't cancelled within 14 days, that I was obligated to pay. I told them that I did NOT commit to any such charge/service and I reiterated that I wanted my money back.
This conversation continued for 40 minutes, with them repeating the same mantra over and over, and, eventually I tired of getting nowhere and hung up.
They adamantly refused to credit my money, even though I have received nothing in return for the $150+ paid to them. My crime? I didn't read the "fine print" on the "thank you for your order" email that they sent me.
Brian
Lincoln, Nebraska
U.S.A.
I called the company, and explained to them that I just noticed the multiple $29.95 charges, and, since I had never used their "service", and, in fact was unaware of the "add on" charge until now, that I wanted my money back.
They proceeded to explain (repeatedly) that when I ordered the disc, I was given a "bonus" of 14 days of free website "service", and, since I hadn't cancelled within 14 days, that I was obligated to pay. I told them that I did NOT commit to any such charge/service and I reiterated that I wanted my money back.
This conversation continued for 40 minutes, with them repeating the same mantra over and over, and, eventually I tired of getting nowhere and hung up.
They adamantly refused to credit my money, even though I have received nothing in return for the $150+ paid to them. My crime? I didn't read the "fine print" on the "thank you for your order" email that they sent me.
Brian
Lincoln, Nebraska
U.S.A.
2 Updates & Rebuttals
Brian
Lincoln,Nebraska,
U.S.A.
Resolution to Grant Search Assistant issue
#2Author of original report
Fri, October 27, 2006
After emailing Ryan @ GSA, he responded that he would be crediting my account, and, 3 days later, I did indeed receive a credit to my account for all of the previous unwanted charges. Brian
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Fri, October 20, 2006
I would like to discuss Brian's concerns with him to insure that he is taken care of. Unfortuantely, without a last name or an email address I cannot find his account with the necessary contact information. First and foremost I offer an apology for the breakdown in service Brian obviously experienced. Our policy is to never charge anyone who is not interested the membership portion of the offer. Clients simply need to follow the instructions to contact customer support at 1-866-370-7270 and express a desire to do so during the free trial period, or anytime thereafter. If our support staff fails to offer the quality and professionalism that we expect to provide then I would personally like to know about it so that I can resolve the issue in-house so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at [email protected]. Once again, my apologies to Brian. Hopefully, I will hear from him soon so that we can get this resolved. Sincerely, Ryan R.
