Ryan
St. George,#2UPDATE Employee
Wed, November 22, 2006
First of all I would like to offer my apologies to Nate for the difficulty he's had in contacting our company. Our phone number is printed next to the charges on your statements, if you can't find it there your bank or credit card company can provide it to you. The 800-986-2640 is a good phone number for the Express Business Funding accounts. The Customer service phone number for Grant Search Assistant is 866-370-7270. The number that Nate has provided is not the number for our company, but is for Network Agenda, whom we do billing for. Please do not contact them to cancel your GSA accounts, they will not be able to assist you. Nate you asked the representative to cancel your account and that is what they did. My apologies to you if you feel you were owed an apology and did not receive one. Let me explain why you were being charged - while there are no commitments with the free product, there is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. The trial period is free for 14 days and we would not have charged you had you cancelled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer. I have located Nate's account and the charges he is disputing have been fully refunded as of today. Nate, if you have any additional concerns needing to be addressed please contact me, and FYI refunds take 3-5 business days to process. If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at [email protected] and I would be happy to address your concerns ASAP. Sincerely, Ryan R.