Gretchen
Redmond,#2REBUTTAL Owner of company
Wed, February 25, 2009
Evelyn Chambers was notified via the center newsletter of our holiday schedule for December 08 and January 09 on December 1st 0f 2008. She asked about the additional closure days and I explained that we were closing because of a lack of need for care that day by most of our parents. I then told her that if she needed care for her daughter that day I would be happy to open the center and have a teacher available to her I also told her I would offer the same to any other parent in need of care that day. She sent many rude emails demanding that I open for the day. This was not necessary as the only customer having an issue with this was her and I had tried to offer her care for the two added closure days. She then sent a certified letter to the owner demanding I open the school or she would begin harassing the other parents trying to get them to complain. The owners decision was to dissenroll her before she caused more problems. As the contract Evelyn signed we have the right to terminate care at any time if we see fit. I am sorry for the problems this caused her and her daughter I only wish my offer to open the school for her would have been good enough. I would also like to let you know that we did compensate our families for the extra two days by giving each family a $100 credit that was used to cover the yearly enrollment fee.
Gretchen
Redmond,#3REBUTTAL Owner of company
Wed, February 25, 2009
Evelyn Chambers was notified via the center newsletter of our holiday schedule for December 08 and January 09 on December 1st 0f 2008. She asked about the additional closure days and I explained that we were closing because of a lack of need for care that day by most of our parents. I then told her that if she needed care for her daughter that day I would be happy to open the center and have a teacher available to her I also told her I would offer the same to any other parent in need of care that day. She sent many rude emails demanding that I open for the day. This was not necessary as the only customer having an issue with this was her and I had tried to offer her care for the two added closure days. She then sent a certified letter to the owner demanding I open the school or she would begin harassing the other parents trying to get them to complain. The owners decision was to dissenroll her before she caused more problems. As the contract Evelyn signed we have the right to terminate care at any time if we see fit. I am sorry for the problems this caused her and her daughter I only wish my offer to open the school for her would have been good enough. I would also like to let you know that we did compensate our families for the extra two days by giving each family a $100 credit that was used to cover the yearly enrollment fee.
Gretchen
Redmond,#4REBUTTAL Owner of company
Wed, February 25, 2009
Evelyn Chambers was notified via the center newsletter of our holiday schedule for December 08 and January 09 on December 1st 0f 2008. She asked about the additional closure days and I explained that we were closing because of a lack of need for care that day by most of our parents. I then told her that if she needed care for her daughter that day I would be happy to open the center and have a teacher available to her I also told her I would offer the same to any other parent in need of care that day. She sent many rude emails demanding that I open for the day. This was not necessary as the only customer having an issue with this was her and I had tried to offer her care for the two added closure days. She then sent a certified letter to the owner demanding I open the school or she would begin harassing the other parents trying to get them to complain. The owners decision was to dissenroll her before she caused more problems. As the contract Evelyn signed we have the right to terminate care at any time if we see fit. I am sorry for the problems this caused her and her daughter I only wish my offer to open the school for her would have been good enough. I would also like to let you know that we did compensate our families for the extra two days by giving each family a $100 credit that was used to cover the yearly enrollment fee.
Joe
Austin,#5Consumer Comment
Fri, January 16, 2009
THEN YOU NEED TO SUE FOR THE BALANCE OF THE AMOUNT THAT YOU PAID. THIS IS DEFINITELY A VIOLATION OF CONTRACT LAW THE WAY IT STANDS HERE. BUT YOU NEED TO CHECK WITH AN ATTORNEY WHO IS LICENSED TO PRACTICE IN THE STATE WHERE YOU LIVE.