- Report: #892058
Complaint Review: Great Sports Inc. - Joliet Illinois
Reported By:
Flanner -
Hickory, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Great Sports Inc.
2108 McDonough St. Joliet, 60436 Illinois, United States of America
Phone:
708-669-1237
Web:
www.saferwholesale.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Great Sports Inc. saferwholesale.com Poor customer service Joliet, Illinois
Purchased moped on-line via credit card. Approx. one week after purchase, sales rep. (Terry) left a voicemail message to call back, but didn't mention what it was about. I tried to get in touch with him twice,on different days. Customer service reps said, both times, "He's not in." I tried one more time to get ahold of him...same answer.
So I complained to the customer service rep about him not returning my calls. Shipping window was 10 to 15 days. On day 14, I called to find out anything. He did call me back this time. He said the communication problem was due to phone tag. That was a lie. He had my phone # and I have voicemail.
He said there was a problem getting the windshield for this moped and it would be an estimated 4 more weeks before I would recieve the moped. He then said it could be shipped, w/o windshield, next week and I would be reversed purchase $80 for no windshield. So I agreed to that. And the rest of the sales end of it happened just that way. Thank you.
So I complained to the customer service rep about him not returning my calls. Shipping window was 10 to 15 days. On day 14, I called to find out anything. He did call me back this time. He said the communication problem was due to phone tag. That was a lie. He had my phone # and I have voicemail.
He said there was a problem getting the windshield for this moped and it would be an estimated 4 more weeks before I would recieve the moped. He then said it could be shipped, w/o windshield, next week and I would be reversed purchase $80 for no windshield. So I agreed to that. And the rest of the sales end of it happened just that way. Thank you.
