- Report: #177779
Complaint Review: Greatfunonline.com - Trilegiant.com - Buy.com - Trumbull Connecticut
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Author Confirmed
Why?
Greatfunonline.com - Trilegiant.com - Buy.com
P.O. Box 1029 Trumbull, 06611 Connecticut, U.S.A.
Phone:
877-488-9480
Web:
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Greatfunonline.com -Trilegiant.com- Buy.com ripoff unauthorized charges Trumbull Connecticut
My son made a purchase on buy.com and was offered a $25 rebate. He accepted and unwittingly enrolled in an entertainment discount program with greatfun.com. They began charging his checking acct $9.99 a month in Oct 2005 which we did not notice until Feb 22,2006.
I tried calling both GREATFUN and parent company TRILEGIANT and got a "call back during business hours" message. I sent an email and got no response.
Bank statement charges appear like 1215 Feb 23, 2006
I finally called my bank (BofA) and they were able to get right through to GREATFUN cust service. The agent explained that by clicking on the "rebate" option we agreed to the charges. I demanded that we get a complete refund of basically unauthorized charges and to cancel whatever "account" we had with them immediately. The guy said this would be done and the charges would be credited back to the checking acct--even gave me a cancellation code. We'll see... I searched buy.com for GREAT FUN and found this link: Trilegiant Investigation
Unauthorized charges for Privacy Guard, Travelers Advantage, others.
Karen
Beaverton, Oregon
U.S.A.
I tried calling both GREATFUN and parent company TRILEGIANT and got a "call back during business hours" message. I sent an email and got no response.
Bank statement charges appear like 1215 Feb 23, 2006
I finally called my bank (BofA) and they were able to get right through to GREATFUN cust service. The agent explained that by clicking on the "rebate" option we agreed to the charges. I demanded that we get a complete refund of basically unauthorized charges and to cancel whatever "account" we had with them immediately. The guy said this would be done and the charges would be credited back to the checking acct--even gave me a cancellation code. We'll see... I searched buy.com for GREAT FUN and found this link: Trilegiant Investigation
Unauthorized charges for Privacy Guard, Travelers Advantage, others.
Karen
Beaverton, Oregon
U.S.A.
2 Updates & Rebuttals
Karen
Beaverton,Oregon,
U.S.A.
rebuttal is incorrect
#2Author of original report
Fri, March 17, 2006
First, I did not give my son my credit card. He used his own debit card from his own checking acct. Because he is under 18 his acct is linked with all of mine. Second, you don't need to have phone contact to have your card charged without your permission. The FunOnLine agent I spoke with told me that while my son was paying for an item on buy.com a popup offer for a rebate opens and when he clicked "YES" he was also agreeing to be enroll in GreatFunOnline--and have his debit card charged for it. Third, he rarely has more than $200 in his acct so I don't keep a hawk eye on it. I think buy.com is totally in the wrong for allowing another business to have access to their "secure" checkout site--and customer financial info. I am not stupid (although I'm obviously not smart enough to work in a "call center") and I am well aware of how to protect my identity. Why would you bother to write a rebuttal to this report unless you were on the wrong side of the issue and trying to justify it. What call center did you say you worked for?
Tanisha
Moncks Corner,South Carolina,
U.S.A.
Learn from Mistakes
#3UPDATE EX-employee responds
Fri, March 17, 2006
That is kind of your own fault for letting your son use your credit card and DEFINITELY for not checking you statement every month because you did not see the charge until a Feb when the charge was made in October. So many people feel the need that they don't need to check their statements because "they don't use their card" or "I'm not concerned about my identity being stolen" or "they won't get anything." People fail to realize how smart people are nowadays. I used to work for a call center that enrolled people in those programs and you have to go through a process to get authorization over the phone to charge an account. Now you will know for the next time!!!
