- Report: #740590
Complaint Review: Green Dot Corporation - n/a Internet
Reported By:
Kellie -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Green Dot Corporation
n/a, Internet, United States of America
Phone:
1-866-795-7597
Web:
http://www.greendotcorp.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Green Dot Corporation closed account due to too many deposits n/a, Internet
Contrary to Green Dot's claim "We'll waive the Monthly Charge for this Billing Cycle if you make at least 30 purchases OR load at least $1,000", Green Dot is closing my account because I had more than $1000 in deposits in a month. Green Dot will not reconsider keeping my account active nor will they allow me to purchase another pre-paid card from them. No where in the cardholder agreement does it state there's a limitation to the number or amount of deposits in a month.
Another inconvenience Green Dot has caused for me was when a hotel called to verify funds 4 days in a row, Green Dot applied the charges to my card. Then the hotel submitted a single charge for the 4 days causing my account balance to be negative. Green Dot would not contact the hotel, I had to three way the hotel staff with Green Dot. The hotel had to fax a letter to Green Dot (one single letter) and I was informed my account would be credited back the over charge at the soonest 2 business days following the receipt of said letter. Three of the four charges were credited back but the 4th was lacking information from the hotel and it took another 2 days to get the final credit back to my account. Meanwhile I could not use my card.
I do not recommend using any of the Green Dot products.
Another inconvenience Green Dot has caused for me was when a hotel called to verify funds 4 days in a row, Green Dot applied the charges to my card. Then the hotel submitted a single charge for the 4 days causing my account balance to be negative. Green Dot would not contact the hotel, I had to three way the hotel staff with Green Dot. The hotel had to fax a letter to Green Dot (one single letter) and I was informed my account would be credited back the over charge at the soonest 2 business days following the receipt of said letter. Three of the four charges were credited back but the 4th was lacking information from the hotel and it took another 2 days to get the final credit back to my account. Meanwhile I could not use my card.
I do not recommend using any of the Green Dot products.
2 Updates & Rebuttals
Curt D
Phx,Arizona,
United States of America
Green dot still haven't made it right with me!
#2Consumer Comment
Wed, August 17, 2011
BBB wont help with GreenDot. If you look at these sites, people often wonder just WHY Green DOT has an A+ rating. Including ME! Just look at all these complaints! http://www.trustlink.org/Ask-The-Com...-A-rating-4598
http://www.trustlink.org/Reviews/Gre...tion-205924704
http://www.ripoffreport.com/directory/Green-Dot.aspx
I purchased a Green Dot card to have my direct deposit. At that time, I lived at the YMCA here in Phoenix, AZ. I had no problems but, as soon as I move to an apartment complex, they cancel my card and say, "I'm sharing my personal information and that at least 10 other people have Green dot cards at my apartment complex." Greendot obviously don't recognize individual apartments as ONE household! I am only the second person to ever occupy my apartment as they are kind of new. Well, they sent back my direct deposit and it took over three weeks for me to be reissued my money. However, I incurred $75 in late (rental) fees and, an eviction notice that goes against my credit rating. MAJOR damages! No, the BBB does not help! Green dot did however offer me $25 for my troubles (Cara Almon) called me and she offered that. Humm, $75 out of pocket late fees and a damaged credit. Do they really think that $25 will buy me off? NO! Green dot are thieves, scammers and they discriminate!
If any one wants a good card, get Bank Freedom! bankfreedom.com I've used them since Green Dot and, I have had no problems with them at all!
Green Dot Corporation
Monrovia,California,
USA
Green Dot Corporation Response
#3UPDATE Employee
Tue, June 21, 2011
We apologize for not being able to assist. We would like the opportunity to investigate this issue further so we can prevent this from happening to other customers. Please contact us directly at [email protected] and provide a phone number where you can be reached for more details. Thank you for bringing this to our attention.
