- Report: #1107806
Complaint Review: Green Dot Money Pak - Pasadena California
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Author Not Confirmed
Why?
Green Dot Money Pak
3465 E. Foothill Blvd Pasadena, 91107 California, USA
Web:
https://www.greendot.com/greendot
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Green Dot Money Pak MoneyPak Scam sellers of cards Pasadena California
I puchased a prepaid MoneyPak card from a local retailer. While attempting to scratch off the surface covering over the code on the card, the last 4 numbers of the code were obliterated making the code unreadable. I applied for a refund, submitting all requested documentation including a purchase receipt and a picture of the faulty card. My request for refund was denied with no reason given. I paid $500 to have the card loaded and I've lost all of it.
3 Updates & Rebuttals
L D
Lake Arrowhead,California,
Problem solved
#2Author of original report
Sun, December 22, 2013
Please to report that the company has resolved my issue to my satisfaction. Very responsive after I worked very hard to get them to acknowledge the issue. Case closed and I'm Happy, happy, happy.
L Davis
Lake Arrowhead,California,
2 claims already filed-no relief
#3Author of original report
Wed, December 18, 2013
GreenDot is asking me to file a new report, which will be the 3rd request and submission. This company obviously knows how to stall. THIS IS A PRODUCT DEFECT OF THE CARD!
Green Dot Corporation
Monrovia,California,
Green Dot Corporation Response
#4UPDATE Employee
Wed, December 18, 2013
Sorry for the experience. If there was an issue with the MoneyPak you purchased, we will need to verify some information to provide a refund or load the funds. We want to assist you with resolving this issue, please send us an email with your name, phone number, ticket number(if you were provided one) and a brieft description of your issue. We will review and contact you to help resolve.
