- Report: #620631
Complaint Review: Green dot pre-paid debit card - Internet
Reported By:
Miss. CEO -
Irving, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Green dot pre-paid debit card
Internet, United States of America
Phone:
1-866-387-5144
Web:
www.Greendot.com
Categories:
Business Rating:
(0)
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Green dot pre-paid debit card Greendot Green dot corporation Green dot credit card Closes account, holds money then blocks calls, emails & questions! Internet
Well I tryed green dot after seeing a commercial.. and I can say I wish I would not have! First my funds were place on hold with out notification. (And I was traveling with hotel fees pre-authorized to be refunded to this card.) After speaking with green dot my card was re activated for 2weeks. (I was told I had unusual transaction and They don't allow business transactions, so they decided to close my card because I paid for rental cars, hotels and made internet purchases.) Well that still was not a problem because I contacted Western Union I got another card.
Where the problem came was when they close my card, I had a refund that posted the next day for $206 and I have been calling emailing sending questions requesting a call and I get nothing. The phone systems hangs up without letting me speak to customer service. ( I have tryed.. several times.) The questions get a responce that states call green dot they need more information and The call requested... I have not received. What a company... bad thing is... this is all green dots process.
3 Updates & Rebuttals
Miss. CEO
Irving,Texas,
United States of America
Well finally after 2months... I got my check!
#2Author of original report
Wed, August 04, 2010
I had to call greendot and have them re-issue, another check, just last tuesday. I had to have them go over the address a few times to make sure the check went directly to my PO box.
Well it did!!
Funny thing is that when I went to cash the check... The issuing bank was Wells Fargo. (So it was $7.50 to cash it or have the fee waived if I opened an account.) So I went in and there we went, back in the back system. Thanks to greendot. (LOL) Had I never had so many problem with their prepaid card, I would have not went back to the bank. However to be fair, Greendot, Netspend and the 7 eleven prepaid cards were all pains and rip-offs. Only great apple is Western Union prepaid. Thanks again for the information greendot.
XOXO...
Miss. CEO
Irving,Texas,
United States of America
Bad bad business... spoke with greendot!
#3Author of original report
Thu, July 22, 2010
Well when I spoke with the first green dot representative (two weeks ago... ten business days ago.) I requested that the check for $206 be mailed to my PO box to avoid the excuse of it got lost in the mail. Well funny... it's lost in the mail. I was informed yesterday that the greendot confirmed the PO box address and confirmed to send it to the PO box but didn't! They sent it to the other address. However, I had all my mail transferred 2month ago to my PO box. Still nothing! So I am just going to see how long it takes to get to me. Good luck to all who try to do real business around this company.
Miss. CEO
Irving,Texas,
United States of America
Still waiting... hmmm!
#4Author of original report
Tue, July 20, 2010
Well I got three calls from this Company on Wednesday(7/21/10) it will be two whole weeks! The first employee answered the questions, change somethings and said a check was being sent out that day. Also she stated give 7-10 business day. Well 9 business days later... and two more calls from green dot. (One call was to resolve the same issue and I told the lady someone had already called, so she checked and stated it was taken care of. Then another call, which I missed and a message was left with a call back number.) However my account was closed on the 27th of June and I still don't have the $206 the was posted on the 28th of June. I wish everyone else the best with company "greendot".
