- Report: #1196568
Complaint Review: Green Dot - Nationwide
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Author Not Confirmed
Why?
Green Dot
Nationwide, USA
Phone:
866-795-7597
Web:
greendot.com
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Green Dot, Walmart Money Card, GoBank Merchant holds are kept on for 10 BUSINESS DAYS, even if the merchant also submits the charge (doubles up) Morovia California
It being the holiday season, I have been placing a number of online (non-card-swipe) orders. I was using a PREPAID Walmart Money Card MasterCard for many of these transactions.
My card started declining, even though I was keeping strict account of my balance and spending. When i viewed my account online, I saw many merchant preauthorization holds (including Walmart.com) which were still there even though the order had actually been charged and shipped later. This had resulted in over $500 in holds on my funds for items that already been charged to my account.
I called Green Dot customer service, and the representative told me that their company places a funding hold for ALL merchant authorizations for 10 BUSINESS DAYS. When I explained that these orders had already been charged and shipped, she said she could see that but that it was Green Dot's company policy to keep the holds for 10 days.
I told her that I believed this was a violation of MasterCard's terms of use, and she told me that my Green Dot card is a debit card, not a credit card, and that those rules don't apply. When I pointed out that there is a MasterCard logo on the front of the card and that it functions as both credit and debit, she told me that "all of our fees and terms are in the package with the card when you buy it and you should have read them." I told her that I would be contacting both MasterCard and Green Dot's corporate offices, as these holds were going to prevent me from buying Christmas gifts for my children.
Let me give you a hint about getting around these script-reading, useless customer service 'help desks'. Go to Google, and type in CEO and the name of the company you're having trouble with. Copy the name of their CEO from the search results, go back to the search box, type SEC, paste the CEO's name and hit Search.
Look for documents from sec.gov and open them up. These are the regulatory filings that every U.S. corporation has to make with the federal Security and Exchange Commission. They contain the names, addresses and phone numbers of people very high up in the corporate offices. You may not get a direct line to their CEO, but I guarantee you will find access to someone who will help you to get rid of you.
Long story short - the holds were released from my card within 3 hours of my aggravating 'help desk' conversation. Try it - you'll like the results.
Happy Holidays!
