Marjorie
West Richland,#2Author of original report
Sun, November 13, 2005
Yes, We signed and had witnessed a document of cancelation. It sits before me as we speak. We also switched our Car insurance, and have already recieved our cancelation retro back to signed date. And recieved our money from them. Green tree is saying, that they never recieved it or anything untill Oct 6th. However My husband called on Sept 27th to make sure it was recieved and they said no, and then he asked for the fax number. the Guy who gave him the fax number then found he gavet he wrong number to my husband. So again the paper work was faxed. However to the incorrect fax number. This is noted in our conversations recorded with them. They mentioned yes we did give your husband the wrong fax number that is why we are going back to Sept 27 when your husband called. However, by WA state law it doesnt matter from the time they recieved, it matters by date signed. We signed 9-12-05. Witnessed by AAA, and sent off. Its now in the WA state commisioners hands, we filed a complaint and they have till Nov 29th to respond, and comply. We have since also refinanced with a much b etter company, who has better rates, and service. Thanks for your feed back. All i can say is, WATCH OUT PEOPLE, green Tree is BAD BAD BAD!
C
St Paul,#3Consumer Comment
Wed, November 02, 2005
This is common, did your new insurance company ever send over a copy of your new home owners insurance to the mortgage company? If they didn't then the mortgage company has every right to protect their interest in the house. IF your new company sent over a copy of the DEC and has proof of that, submit it (make copies) via certified letter.