I purchased a car hoist, tire changer, and tire balancer from Greg Smith Equipment. All items were crated and stored in my dry garage until I was ready to install them. I bought them early and all at once because they had a deal if you bought a combo pack. The prices were also slated to go up.
I installed the lift first because that is what I really wanted in the first place. I installed the tire balancer and tire changer four months after I purchased everything once the spot in my garage was made available. I CAREFULLY followed the directions for installing the balancer. When I went to calibrate the unit it kep displaying an error. I went through the calibration process several times with several different people to make sure I was doing it correctly.
After not being able to calibrate the unit, I called Greg Smith Equipment and spoke to Bobby, the tech, and Paublo, the manufacturer's rep. They told me to bundle up the machine and ship it back to them to look at. They told me that if I paid to ship it to them they would cover the return shipping.
Once they got the machine and looked over it they called me back and told me that the wheel balancer somehow got wet and damaged the main controller board. The main controller board is sealed in a housing that is inside the machine which is covered. I asked how ti could get damaged and they told me that I must have kep it in a wet area. The other two pieces of equipment were kept in the same garage and they are fine.
They told me it would cost $500.00 to start with to replace the main controller board. The balancer originately cost me $1000.00 to buy and was never used. I told them that I had no way of accessing the main controller board and that it was always in a dry garage until I went to install it. I told them to forgot it and ship the unitback to me, which they then told me that I would have to pay to have it shipped back.
I said forgot it and I drove down to Indianapolis, IN to pick up the balancer myself.
So now I have a $1000.00 boat anchor that never worked in the first plave.
Greg Smith Equipment is a shoddy company to deal with. They sell inferior products and don't stand behind any of them.
The adage that "You get what you pay for" is very true in this case. I will never do business with Greg Smith Equipment ever again and I won't recommend them to anyone else.
STAY AWAY from GREG SMITH EQUIPMENT!!
doug
holland,#2Consumer Comment
Wed, October 03, 2012
i purchased a tire changer from greg himself over 1 1/2 years ago and it didnt work to bad then all of sudden it wouldnt dismount properly. so i was able to jury rig it to work. well forward to today. i was in need of a new 2 post lift, to call or not to call? well i called and talked to C.J. and he informed me he knew of my problem with the tire machine and would be happy to fix it. well we went to the indy store and met C.J.. A very knowledgeable and helpful employee. he was able to steer us in the right direction on hoists and handle my tire machine problems. we left very satisfied and would recomend this store to anyone looking for value and a very helpful sales staff. I am writing this after reading some of the sob stories on this site. i think it goes back to the basics of bussness- you get what you give- if you have a problem act like a human and give respect, they will give it back. or i should say bend over backwards for you . thank you
Deerevolks
Shepherd,#3Consumer Comment
Thu, January 26, 2012
I am not only a past Greg Smith customer but I also plan on purchasing more item from his company in the future.
I am a former Automotive Quality Engineer with 10 years experience in supplier and customer service. Today I am a public school teacher in the Industrial Technology Trades courses, so yes I have experience from all sides of quality issues.
As a customer I have purchased 3 auto lifts and thousands of dollars worth of tools and equipment from Greg Smith with only 1 issue. I contacted the company because a lift was missing a part. I had the part made locally and Greg Smith refunded me the cost as it was cheaper than shipping. All items that were purchased were of an expected quality considering the cost.
From a Quality Engineer point of view I can understand these complaints; 1 A customer receives a product and it is defective: the do 1 of 2 things, either call and report a claim in a civil manner or the way many unruly raised people handle things is they call in and start with the loud voice, threats, and swearing. Hmmm with the amount of business that I have seen go through Greg Smith's business on saturday mornings I can imagine that he get s a few of the latter. These are the one that will write to a web-site like this and try to slander a company.
I understand that problems happen at both ends of a transaction, but please remember that there is usually more to a story than what some will reveal.
Just my 2-pennies and a sincere Thanks to Greg and his crew for what they put up with to offer us decent products at decent prices.
Mediarocker543
United States of America#4Consumer Comment
Mon, December 14, 2009
Mr. Smith has been MORE than dishonest with other customers. He was reported to have a VERY disrespectful attitude with several people. 2 of which have posted SIMILAR accounts with him. Both said he was very disrespectful, both were denied coverage, and both were completely RIPPED OFF.
A user posted about his account with Mr. Smith in a winch that he purchased. He used to speak highly about Greg Smith Equipment prior to this experience.
"So I called Dave @ Greg Smith Equipment about my 9500lb winch not
working... apparently it's locked up.... I'VE NEVER USED IT !!!!
So Dave proceeds to tell me how to disassemble it and get it unstuck...
I asked if he could hold on a sec. and was looking for my jacket so
that I could go outside, 1... so that I could hear him better and 2....
so that I could get a visual while he was giving directions... He then
proceeds to tell me that he doesn't have time to wait on me and that if
I wanted his help that I needed to write it all down... So I tell him
that d**n the warranty, which all of a sudden my warranty card is
missing, that I want a refund... if that the kind of customer service
that they have... they can have the POS back...
he now tells me that he will have to call me back... so I wait... a few
mins later he calls... he tells me that he talked to the manager,
Jason, and Jason said that they will cover the parts not the labor and
there will be no refund...
make of it what you will, but ya'll was right...
here's some pics of the kind of shape its in.... I just got it in MAY....
the paint is faded to all hell, and all the chrome is rusted... did I mention... IT DON'T WORK !!!!!!!!!
__________________
He then later updated his pictures to include that the winch he has purchased was full of mud when he had never been in mud.. He decided to open it up because others questioned that it being in the elements (due to it being a vehicle) could have damaged it. (even though the winch is supposed to be weatherproofed to an extent.)
"This is what i found so far...
remember... never used and never been in the mud.... the only thing I
can think of is the last trip t Gilmer was real dusty.... the dust made
its way inside and then it rained.....
Greg Smith Equipment Sales Inc.
Indianapolis,#5REBUTTAL Owner of company
Wed, October 28, 2009
Mr. Kyle Lloyds report concerning
his wheel balancer is not accurate. Mr.
Lloyd did purchase a lift and a tire changer and a wheel balancer from Greg
Smith Equipment on 4-10-08.
Mr. Lloyd made his first
technical call to Greg Smith Equipment on 1-10-09, nine months after his
purchase. Mr. Lloyd bought the equipment under the name of Cyberton Industries
located in Milford, Michigan.
After owning and operating the
equipment for several months, Mr. Lloyd called our service department to explain
a problem with the balancer. Our service technicians worked with Mr. Lloyd on
the calibration issue, but could not get the issue resolved.
Greg Smith Equipment, in an
effort to solve what we believed was a factory problem, agreed to fix the
balancer at our location. Mr. Lloyd sent
the balancer back to our location. When
we opened the top of his balancer, there was surface rust on most of the
electronic parts inside the case. Mr.
Lloyd had failed to explain that there was rust on these parts when explaining
his calibration issue over the phone.
We had noticed inaccuracies
of Mr. Lloyds story during our many phone conversations, and the inordinate
amount of rust on all the balancers electronic parts confirmed our suspicions.
A lift and a tire changer are mechanical
pieces of equipment and can tolerate high moisture. A wheel balancer has a computer board and
many sensitive electronic parts that react adversely when they are covered with
rust.
Greg Smith Equipment has
several digital pictures of Mr. Lloyds balancer as it was received back at our
warehouse, copies of Mr. Lloyds original invoice, freight invoices, and abbreviated
transcripts of phone conversations between Mr. Lloyd and our service
technicians. We also have photos of Mr.
Lloyd picking up his balancer yesterday.
Greg Smith Equipment has been
in business for almost 30 years and is very proud of our products and
service. There are many more
inaccuracies and inconsistencies with Mr. Kyle Lloyds story. If anyone wants to receive the complete and
accurate report on the Mr. Lloyds wheel balancer, please contact our company,
and we will email you a more detailed report along with pictures.
We wish the Rip-Off Report
would let us post actual pictures of Mr. Lloyds balancer on this web site.
As a business owner with an
excellent reputation, it is upsetting to me (Greg Smith) that anyone can post
negative comments on a web site, (whether accurate or not) and our company must
spend time and resources to respond to such inaccurate reports. We value our customers and attempt to resolve
all issues in a professional manner.
Mr. Kyle Lloyds report concerning
his wheel balancer is not accurate. Mr.
Lloyd did purchase a lift and a tire changer and a wheel balancer from Greg
Smith Equipment on 4-10-08.
Mr. Lloyd made his first
technical call to Greg Smith Equipment on 1-10-09, nine months after his
purchase. Mr. Lloyd bought the equipment under the name of Cyberton Industries
located in Milford, Michigan.
After owning and operating the
equipment for several months, Mr. Lloyd called our service department to explain
a problem with the balancer. Our service technicians worked with Mr. Lloyd on
the calibration issue, but could not get the issue resolved.
Greg Smith Equipment, in an
effort to solve what we believed was a factory problem, agreed to fix the
balancer at our location. Mr. Lloyd sent
the balancer back to our location. When
we opened the top of his balancer, there was surface rust on most of the
electronic parts inside the case. Mr.
Lloyd had failed to explain that there was rust on these parts when explaining
his calibration issue over the phone.
We had noticed inaccuracies
of Mr. Lloyds story during our many phone conversations, and the inordinate
amount of rust on all the balancers electronic parts confirmed our suspicions.
A lift and a tire changer are mechanical
pieces of equipment and can tolerate high moisture. A wheel balancer has a computer board and
many sensitive electronic parts that react adversely when they are covered with
rust.
Greg Smith Equipment has
several digital pictures of Mr. Lloyds balancer as it was received back at our
warehouse, copies of Mr. Lloyds original invoice, freight invoices, and abbreviated
transcripts of phone conversations between Mr. Lloyd and our service
technicians. We also have photos of Mr.
Lloyd picking up his balancer yesterday.
Greg Smith Equipment has been
in business for almost 30 years and is very proud of our products and
service. There are many more
inaccuracies and inconsistencies with Mr. Kyle Lloyds story. If anyone wants to receive the complete and
accurate report on the Mr. Lloyds wheel balancer, please contact our company,
and we will email you a more detailed report along with pictures.
We wish the Rip-Off Report
would let us post actual pictures of Mr. Lloyds balancer on this web site.
As a business owner with an
excellent reputation, it is upsetting to me (Greg Smith) that anyone can post
negative comments on a web site, (whether accurate or not) and our company must
spend time and resources to respond to such inaccurate reports. We value our customers and attempt to resolve
all issues in a professional manner.
Greg Smith Equipment Sales Inc.
Indianapolis,#6REBUTTAL Owner of company
Wed, September 30, 2009
Mr. Kyle Lloyds report concerning his wheel balancer is not accurate. Mr. Lloyd did purchase a lift and a tire changer and a wheel balancer from Greg Smith Equipment on 4-08-10.
Mr. Lloyd made his first technical call to Greg Smith Equipment on 1-10-09, nine months after his purchase. Mr. Lloyd bought the equipment under the name of Cyberton Industries located in Milford, Michigan.
After owning and operating the equipment for several months, Mr. Lloyd called our service department to explain a problem with the balancer. Our service technicians worked with Mr. Lloyd on the calibration issue, but could not get the issue resolved.
Greg Smith Equipment, in an effort to solve what we believed was a factory problem, agreed to fix the balancer at our location. Mr. Lloyd sent the balancer back to our location. When we opened the top of his balancer, there was surface rust on most of the electronic parts inside the case. Mr. Lloyd had failed to explain that there was rust on these parts when explaining his calibration issue over the phone.
We had noticed inaccuracies of Mr. Lloyds story during our many phone conversations, and the inordinate amount of rust on all the balancers electronic parts confirmed our suspicions.
A lift and a tire changer are mechanical pieces of equipment and can tolerate high moisture. A wheel balancer has a computer board and many sensitive electronic parts that react adversely when they are covered with rust.
Greg Smith Equipment has several digital pictures of Mr. Lloyds balancer as it was received back at our warehouse, copies of Mr. Lloyds original invoice, freight invoices, and abbreviated transcripts of phone conversations between Mr. Lloyd and our service technicians. We also have photos of Mr. Lloyd picking up his balancer yesterday.
Greg Smith Equipment has been in business for almost 30 years and is very proud of our products and service. There are many more inaccuracies and inconsistencies with Mr. Kyle Lloyds story. If anyone wants to receive the complete and accurate report on the Mr. Lloyds wheel balancer, please contact our company, and we will email you a more detailed report along with pictures.
We wish the Rip-Off Report would let us post actual pictures of Mr. Lloyds balancer on this web site.
As a business owner with an excellent reputation, it is upsetting to me (Greg Smith) that anyone can post negative comments on a web site, (whether accurate or not) and our company must spend time and resources to respond to such inaccurate reports. We value our customers and attempt to resolve all issues in a professional manner.