Complaint Review: Grossinger Chevrolet - Pala Tine Illinois

On September 9, 2007, I purchased a 1996 Bonneville. The original contract was in my name and my mother was added as co-signer. I was honest with the salesman Don Hund about my credit and situation. He said it would not be a problem to get me into a car. They did not accept my trade in because apparently it had no value. My mother was informed by me thru the company that she would be contacted for a phone interview. We came into the office so she could sign the paperwork and discovered that the original paperwork had been changed to reflect my mother as purchaser. The original agreement was for me to pay $272.00 per month for 15 months. The second agreement was for me to pay 323.08 per month for one year. I put a downpayment of $150.00 for full coverage insurance as instructed by the dealership. The last two week of September, I tried to contact Grossinger to find out about my payment schedule, location, to whom to send the payment. No one ever called me back, sent a letter or anything. I finally spoke with Don Hund on October 5, 2007 and he stated he had just found out that my mother failed the phone interview with the finance company. He said we would have to come in to settle the paperwork. I told him my mother never even spoke with anyone from the finance company. My mother and I went into the dealership on Monday, October 9, 2007 at about 4:00 pm. We sat there for two hours after they had her speak with a banker just to find out the bank would not finance. They said I would have to find another co-signer. We were dealing with the owners son at that time, Robby or Robert Grossinger. I told him I did not have anybody else and he replied, "So What Do You Do?". I became irate and demanded my money be returned to me. He said I would not be able to get the care back or get my money until Friday, October 13, 2007. I explained I could not get to work without a vehicle. They wanted to try to drop me and my 65 year old mother at the train station in Palatine when we live on the Southside of Chicago. He told me he would call the police on me if I did not calm down. So, I called the police for him. I spoke with the office and when he left, R. Grossinger still would not give me my belongings out of the car. Instead, he tried to fill the State Trooper that was there to have his squad car repaired in on what was going on. He gave the key to the State Trooper to open up the car and have me get my things. I had to contact a friend to come all of the way out to Palatine to pick me and my mother up. After speaking with Scott in the accounts payable department for two days, I was able to retrieve my downpayment. They thought they were being funny by putting the payment in my mother's name. They did not stop anything. Scott was the only one who was professional with this whole ordeal.

I felt it was completely wrong the way they handled the account. Instead of them being real with the finance companies, they lie in order to make a sale. They have no remorse or morals when it comes to handling accounts improperly. I recommended others that I know and quickly withdrew those recommendations after what they did this to me. I was hurt and left in a very vulnerable position. I lost time from work because of them.

You should not have to lie just to get a sale from someone. Does anyone have integrity anymore? I can certainly say that Grossinger Chevrolet does not!

Sincerely,

Veronica

Chicago, Illinois
U.S.A.