- Report: #1390067
Complaint Review: GSuite - Internet
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GSuite
Internet, USA
Web:
https://gsuite.google.com/
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GSuite misleading, error, forgiveness, Internet
Hello GSuite
About 3 weeks ago, I was asked by a client to add 4 new emails to a web domain that is set up on SquareSpace. Of course I did a bit of research and found that SquareSpace offered this free for the first year.
I went ahead and set it up, and used my credit card as it told me I need this to proceed.
First email, set up, no problem. Then it was on to set up others.
Suddenly, I find charges on my credit card for $150 which I was not aware I was doing.
I thought, this first year applies to any email with same domain. I was wrong.
I wanted to talk to someone about a refund. Only to be told there are no refunds.
This is where I lose all respect for your GSuite. What kind of company does not offer a refund to someone that made a mistake in purchase. Its not like I will ever use the service, and personally have no need for. The client has also stated that they are not interested, especially at that price tag.
I have deleted the account. I no longer want any reminder of the rip-off I have experienced with GSuite. I can understand if I did this intentionally and was trying to create some problem, but I seriously made a mistake and had no idea what I was doing. I can also understand no refund if I used it and found it was not for me. However, these were not the case. I feel I was mislead from the get go.
So what kind of company does this to their potential customers. You have lost me as a customer for life, and I can assure you I will deter any future clients from purchasing your service. Already, I have convinced 2 clients to not get involved with GSuite, and the current client in question has agreed to terminate his current GSuite account. I will find another provider, even if it costs more.
I am a freelance designer, and I work on the basis of honesty, and affordability of website and graphic design. I take responsibility for my errors, and offer refunds when a client is not happy. This is not something I feel I can say for GSuite. My client did not pay the $150 in error purchase, I assured them that I would eat the cost. But here is a multi million dollar company such as Gsuite, sucking $150 US out of me, yet, I live paycheck to paycheck.
I will continue on my anti GSuite boycott, as I currently have no reason to think this company is on the clients side. Go ahead, make your profits, even if it means making money off human error. Sounds like a used car salesman or a porn site. Pathetic.
Thank you – Alex Bourgeau
[email protected] (no longer active, my email is [email protected])
