- Report: #785346
Complaint Review: Guardian Cargo Logistics - Los Angeles California
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Author Not Confirmed
Why?
Guardian Cargo Logistics
2345 South Santa Fe Avenue Los Angeles, 90058 California, United States of America
Phone:
800-530-3586 / 800-545-86
Web:
http://ushipguardian.com
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Guardian Cargo Logistics Guardian Moving & Storage Guardian Moving & Storage - shady operation Los Angeles, California
Guardian
Moving & Storage (aka Guardian Cargo Logistics, aka Guardian Moving Systems) is running a shady operation, and after finding numerous
complaints by others online, I know that I am not alone in this conclusion.
After many, many phone calls and persistent questions, I found out they are
based out of Los Angeles only, although the company told me that they have offices
all over Hawaii. Their Web site also makes it look like they have a Hawaii
department/office. I had requested a quote for shipping a piano from Oregon to
Hawaii. Based on the quote and conversations I had with Brett Stone, a customer
representative via email/phone, I hired Guardian Moving & Storage. Brett
Stone told me they had offices all throughout Hawaii (I later found out that is
not true). I did not sign a contract because Brett Stone told me that my emails
and $100 credit card deposit secured the deal. Brett Stone told me via email
that $1799 covered full service door-to-door padding and wrapping included.
Brett Stone assured me via phone that there would be no surprise last-minute
fees. However, at pick up, $250 was added. When I called customer service and
was connected to the Dispatch department, I was told by a woman named Crystal
that special crating had to be done since it was a piano (there was no crating;
the piano was only wrapped with padding/cardboard/plastic wrap). I went
back/forth with the company trying to get this removed since I was assured from
the beginning that $1799 included everything for shipping the piano. One call
included Crystal telling me that Brett Stone claimed he sent me a coupon, which
was not true. The last conversation ended by being told very condescendingly by
LJ Brown, another sales representative, that I should stop calling because this
is a he said/she said and his colleague wouldn't have told me it was all
inclusive. LJ Brown told me to forward him the email I received showing the
$1799 all inclusive price and he or his supervisor would get back to me. I
never received a call.
This company operates under several different names and
addresses. Here are just a couple that I have been given, although I've seen
others - very obvious with the same logo:
Guardian Cargo Logistics
Guardian Moving & Storage
Guardian Moving Systems
2345 South Santa Fe Avenue, Los Angeles, CA 90058
5211 Washington Boulevard, Suite 2, Commerce, CA 90040
800-530-3586
800-545-8654 (used for Hawaii)
http://ushipguardian.com
