- Report: #1340871
Complaint Review: Guardian Protection Products - Nationwide
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Guardian Protection Products
Nationwide, USA
Phone:
(828) 261-0325
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Guardian Protection Products Jeromes Opps Proof plan If your pet messes on your furniture don't attempt to clean it or you will void your warranty Hickory Nationwide
I went to Jeromes Furniture in Anaheim, California and bought a sofa and loveseat. SInce it is in a lighter fabric color I thought getting the protection plan would be a good thing in case of accidental spills.
Well over the Thanksgiving holiday I had two incidents occur.
First: I had family in with their dog. Their dog and my dogs made a mess on the couch.
Second: the a seat cushion got snagged with a key
Since it was over the holiday I took the washable cover off the cushion with the mess and put it on gentle wash. Apparently that voided the warranty. I was told that basically I should have left the mess and called them and waited until they could come to clean it. so now I not only have stains, but a ripped cushion as well that will not get fixed on a sofa that is just over a year old.
Thanks for nothing - maybe you should tell the sales people pushing the plan down people throats in the furniture stores to warn customers that they need to live with mess and filth or it will void their warranty.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Maybe....
#2General Comment
Thu, December 01, 2016
Maybe YOU should take some responsibility because YOU DIDNT READ THE WARRANTY!! Had you ACTUALLY READ the paperwork you would have known to NOT do anything with it. But YOU took it upon yourself to void the warrenty!! So HOW is this in ANY WAY thier fault for what YOU DID!! Come on now! At some point even YOU have to admit that YOU DID THIS ALL YOURSELF!! Due to the FACT that YOU couldnt be bothered to READ!! So PLEASE tell us all again EXACTLY how this is ALL thier fault?? THEY did NOT tell YOU to do it. YOU took it upon yourself to do this because YOU didnt want animal waste on YOUR furniture. We get that. But it was 100% YOUR CHOICE. Stop deflecting onto THEM because YOU screwed up. YOU made the mistake, NOT THEM.
