Potential Customer
North Olmested,#2Consumer Comment
Mon, November 28, 2011
Jasmine,
I meet with Guardian tomorrow (11/28/11) here in Ohio as I'm building a home with Ryan Homes. I can say that I took your advice and read word for word, every thing you've said to many post's you've commented on when someone has complained about Guardian. I will not use Guardian for anything in my new home. I've actually printed all of these complaints with your condescending comments and plan to show them to the Guardian representative and let them know I plan to use another company. I thank you for making my meeting tomorrow very simple and it won't cost me a dime. In the future I would stop with the negative comments and try and reach out to these people and work out a solution, in the long run it will save you your job in an economy that is struggling. People like me hate to think I just might have to deal with people like you when allowing a company into my home to do business. Happy Holidays!
Randy
Jasmine
Freedom,#3General Comment
Sun, October 02, 2011
I notice that you are upset that you signed a 5 year contact knowing very well that you may not be there past 2 years. If you were going to be moving, why would you agree to pay for service for 5 years? In addition to that, the early termination would be listed on the contract you signed indicating how much you would need to pay if you chose to cancel the agreement before the 5 years was up.
I'm going to use this analogy as I feel it best fits this situation. You purchase a cell phone from your provider with a new 2 year term contact. 4 months into said contract, you lose your phone at the bus station, therefore you do not have the phone to use the service the cell phone provider has. Do you think that the cell phone company will just allow you out of your agreement without charging you some form of a fee? Honestly, any company is out to make money or else they wouldn't be in business. Usually you are able to transfer your contract to the new tenants/owners of the property, or even another person (like a friend or family member).
As an owner of a security system, I know there is a delay in signals being transmitted. I generally will not receive a phone call if I shut the alarm off quickly enough. My monitoring company (not Guardian) explained that the system allows a reasonable length of time to disarm once the siren sounds - in case I forget it's on when armed on an instant mode or momentarily forget my code. If you would turn off your system too quickly, the monitoring center may not receive the alarm signal (because it was a false alarm). When you "tested" your system by letting it sound for 30seconds, did you contact your monitoring company to ensure it really was communicating instead of assuming it wasn't? Do you think it could have just been user error?
Any company that receives a "tip" that there is a new potential customer moving into a home is going to jump on the opportunity to sale their product. The letter may have just been a default letter indicating that the recipient could use the system that was in the home. Maybe they were hoping that you could supply that letter to your realtor or the new tenants/owners as a way of transferring your contract/services over to them (releasing you of any contractual obligations).