- Report: #1160338
Complaint Review: Guardsman Furniture Protection - Nationwide
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Author Not Confirmed
Why?
Guardsman Furniture Protection
Nationwide, USA
Phone:
8002533957
Web:
www.guardsman.com
Categories:
Business Rating:
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Guardsman Furniture Protection HUGE SCAM - Will do anything possible not to cover your claim. Grand Rapids, MI MI
Huge Scam - Will do anything possible not to cover your claim. I had opened a claim for a leather couch and 2 recliners that were purchased from LaZBoy a few years ago. When I had phoned in the claim, she stated she would email me a report to fill out. At that time I was home recouperating from a total knee replacement and did not realize until I had opened up the email that I had to look under the furniture pieces to gather information. Due to my condition, I was not able to do this at that time. A few days later I ended up back in the hospital for a week with an infection on my new knee.
Upon my return, my dog passed away and within a week of that was informed my mother in law was diagnosed with stage 4 lung cancer and needed to be placed in a nursing home and on hospice. She passed within a few weeks. Within a week of her funeral I had contacted the claims department because when I reopened up my email ,it stated had to be returned with 10 days. They told me it was OK to go ahead and complete the forms. It took me an hour to complete the 3 forms and send n the pictures of the 3 pieces of furniture to only recieve a form letter that it was denied because it was over their allotted time frame.
I filed a Letter of Reconsideration with documentation of my surgery date, my hospitalization, the creemation certificate from my dog and the obituary from my mother in law which contained my name as survived by. They quickly denied that for the same reason. I contacted the customer service department, who instructed me to send a letter of grievance to the Executive Review Board. A few weeks have passed and I had not heard back.. I contacted the constomer service department who told me it was denied and that I did not need to be notied of their decision. Why not notify me???? I will never deal with this company again!!
