- Report: #139085
Complaint Review: Guardsman - Grand Rapids Michigan
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Author Confirmed
Why?
Guardsman
P.o. Box 88010 Grand Rapids, 49518-0010 Michigan, U.S.A.
Phone:
800-253-3957
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Guardsman A Valspar Corporation ripoff furniture protector company the worst customer service don't trust or buy their contract Grand Rapids Michigan
I BOUGHT THERE CONTRACT FROM BOB'S FURNITURE IN NOV.2004 AND HAD SOME SPILLS IN MARCH 2005 MY CONTRACT IS FOR 5 YEARS THE FIRST CALL YOU PUT INTO THEM THEIR GREAT BUT IF THEY DON'T GET THE JOB DONE RIGHT AND YOU HAVE TO CALL BACK THEY PRETTY MUCH FIND EVERY REASON NOT TO HELP YOU AND THEY HAVE SINCE CANCELLED MY CONTRACT THAT I HAVE HAD FOR 5 MONTHS I AM IN THE PROCESS OF TRYING TO FIND OUT WHERE I GO FROM HERE, YOU ARE UNABLE TO SPEAK TO A SUPERVISOR OR MANAGER AND NO ONE WILL CALL YOU BACK!
DON'T BUY THERE WARRRANTY FROM ANY COMPANY STAY AWAY FROM GUARDSMAN YOU WILL NOT BE PROTECTED!!! BOB'S FURNITURE HAS LOST A GREAT CUSTOMER BECAUSE OF THEM!!
Bernadette
hamden, Connecticut
U.S.A.
DON'T BUY THERE WARRRANTY FROM ANY COMPANY STAY AWAY FROM GUARDSMAN YOU WILL NOT BE PROTECTED!!! BOB'S FURNITURE HAS LOST A GREAT CUSTOMER BECAUSE OF THEM!!
Bernadette
hamden, Connecticut
U.S.A.
1 Updates & Rebuttals
Angela
Grand Rapids,Michigan,
U.S.A.
Guardsman plan cancelled?
#2UPDATE Employee
Tue, April 11, 2006
Sorry to hear you have had some trouble with your protection plan. It is a rare occasion when the protection plan ends on furniture as new as yours. If a technician cleaned the area but was not successful in removing the stain or repairing the damage, then a part should have been ordered to replace the area that could not be restored. If that's the case, then the protection plan only ends on THAT PIECE, not the entire furniture. The plan would only end on a piece of furniture that has been completely replaced. Locate your service agreement (trifold brochure with Guardsman logo on top, with a protection plan black letters & red numbers 2/3 down on the cover). Didn't get one? Call/visit your store and request what is rightfully yours (providing your sales receipt shows the protection plan purchase). READ IT. Keep it in a safe place. You bought it, so use it when circumstances necessitate. Ignorance is not bliss. Become educated about what you bought and make the most of your hard earned dollars. As always, Guardsman strives to provide outstanding service to all of its customers. We look forward to assisting your again in the future.
