- Report: #179427
Complaint Review: Guardsman - Grand Rapids Michigan
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Guardsman
guardsman.com Grand Rapids, 49518 Michigan, U.S.A.
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Guardsman ripoff fraudulent contract Ins for damaged furnitures Grand Rapids, Michigan
Guardsman Service Center out of Grand Rapids, Michigan, is so dishonest and it is unworthy to be located in such a beautiful city such as Grand Rapids; It gives her a Shiny Black Eye; People don't ever buy insurance for your precious furniture with Guardsman(Valspar) as you will not only lose your money you will lose time and postage(s) trying to comply w/ their stringent request(s) I sent them Two SRF-EN-P Request forms for guardsman service and both times they sent me short and to the point reply's indicating that they would not service my furniture because (1) it was not reported w/in five days and (2) it was due to normal wear and tear. , So here I am stuck w/ a Gold In Home Furniture protection plan worth $233.00 , but not worth one red penny; In a Nutshell; I was SCREWED, & RIPPED - OFF.____ ____BEWARE OF GUARDSMAN________
Esther
San Antonio, Texas
U.S.A.
Esther
San Antonio, Texas
U.S.A.
1 Updates & Rebuttals
Angela
Grand Rapids,Michigan,
U.S.A.
Guardsman Protection Plan Education 101
#2UPDATE Employee
Tue, April 11, 2006
Sorry to hear you were not able to have your request serviced with Guardsman. I process hundreds of requests from people like you who simply want to use what they purchased. Although your request was not accepted for whatever reason, please know that the Guardsman service agreement is specific in its coverages, exclusions and time reporting requirements. If you did not receive your service agreement at the time of purchase, then a denial for reporting the stain/damage outside of 5 business days isn't your fault. Unfortunately, many retailers neglect to give this important information to the customer, so when the customer is denied for reasons they weren't even aware of, Guardsman gets the blame. So your request was not accepted. Ok. If you have a copy of your service agreement (trifold brochure with Guardsman logo on top, with a protection plan black letters & red numbers 2/3 down on the cover. Didn't get one? Call/visit your store and request what is rightfully yours (providing your sales receipt shows the protection plan purchase). READ IT. Keep it in a safe place. You bought it, so use it when circumstances necessitate. Ignorance is not bliss. Become educated about what you bought and make the most of your hard earned dollars. As always, Guardsman strives to provide outstanding service to all of its customers. We look forward to assisting your again in the future.
