- Report: #921090
Complaint Review: Guardsman - Internet
Reported By:
NYYANKEE -
san diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Guardsman
Internet, United States of America
Phone:
800-253-3957
Web:
http://www.guardsman.com/en/furniture_services/protection/
Categories:
Business Rating:
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Guardsman scotchguard program Will not cover ripped seems on couches Internet
I purchased the five year scotchguard protection program through Jeromes furniture in San Diego for my new expensive leather couches. The couches starting tearing on two cushions and the backs of the cushions as well. Since I was covered under the scothguard program from Guardsman I thought I was covered as this is what my salesman told me at Jeromes furniture in San Diego. After a frustrating process to submit my claim through Guardsman as the process is not easy by no means with many stipulations for this company to not honor there contract I finally submitted my claim. About a week later I recieve a phone call from a customer service representative and she stated she needed some more information about my claim. I gave the information and after a 10 minute hold she comes back and said due to my couch cushions ripping on the seems this type of repair is NOT covered under there protection program. I am pretty sure this is the most common forms of rips on couches but yet Guardsman will not honor there contract. This is a very dishonest company.
2 Updates & Rebuttals
The Outlaw Josey Wales
Golden Meadow,United States of America
Ken
Colorado,USA
Here's what I found on Guardsman's website...
#3Consumer Suggestion
Thu, August 02, 2012
These are items NOT covered by their warranty.
Manufacturer Quality Issues
Seam separation (an upholstery seam that comes unstitched or unglued), stress tear (tearing or ripping of upholstery within one-half inch of and parallel to the seam line), or fabric flaws.
Fading, color loss or color change.
Loss of foam and/or innerspring resiliency (including body impressions).
Damage resulting from defects in design, materials or workmanship, except for damage specifically listed
" I thought I was covered as this is what my salesman told me at Jeromes furniture in San Diego."
You should read YOUR copy of the contract as you obviously just took the salesman's word for the coverage. That's why the only thing that applies is the WRITTEN contract.
Will the furniture mfr. help you with this?
