Complaint Review: Guthy Renker Sheer Cover - De Moines Iowa

Ordered a product from Sheercover to try, recieved several shipments on-time, then decided to stop as the product was not fullfilling my wishes. I called customer support and cancelled after several months. next month a shipment arrived, I called customer service to cancel again. Nice person (again) (got her "name and phone ID"), she said mail it back and we'll credit your creditcard. That was five months ago and I constantly get "final notice going to collection agency" stuff every month. I sent copies of the shipping order, a letter to Guthy-Renker explaining, a copy of the USPS reciepts, copy of the USPS "delivery Notifications". Never got my money back. So, take what you want from this experience of an ex-consumer of Sheercover. I suggest instead of employees defending the company on this site, they spend a little more energy streamlining their "cancellation/return operations".

Here is the newest update on my hassle with Sheer Covers. Tue, 25 Apr 2006 21:17:13 -0600 (MDT) From: Guthxxxxx Add to Address Book Add Mobile Alert To: moonxxxxxx Subject: RE: Sheer Cover Thank you for your e-mail. Your account was inactivated on April 25, 2006. You should receive no further shipments, unless you request them. You are always welcome to rejoin the Sheer Cover? ?Perfect Skin Club,? and may purchase individual orders whenever you wish. If you would like to resume shipments, the shipping schedule is very flexible! You may customize your account to ship anywhere from 2 weeks to 20 weeks apart. This maintains club membership and keeps your price at the discounted rate. For your convenience you may tailor the method of payment on your account to fit your personal needs. You may add, change or delete your credit card at any time to be invoiced for future shipments. All our products carry a no risk 60-day money back guarantee for items that were purchased from us. You may return the current shipment in any packaging to Sheer Cover?, PO Box 10817, Dept. 1, Des Moines, IA 50336. Upon receipt, we will credit your account, less shipping and handling. If I can be of further service, please feel free to contact me. You may also contact customer service at 1-800-506-6281. Sincerely, Sara Correspondence Specialist Sheer Cover? Next message from Sheer Covers: Fri, 28 Apr 2006 12:40:11 -0600 (MDT) From: Guthxxx To: mooxxxxxx Subject: RE: Sheer Cover Thank you for your e-mail. Unfortunately, I?m unable to change or stop an order once it has been submitted. I apologize for any inconvenience this may have caused you. All our products carry a no risk 60-day money back guarantee for items that were purchased from us. You may return the current shipment in any packaging to Sheer Cover?, PO Box 10817, Dept. 1, Des Moines, IA 50336. Upon receipt, we will credit your account, less shipping and handling. If I can be of further service, please contact me. You may also contact customer service at 1-800-506-6281. Sincerely, Fred M. Correspondence Specialist Sheer Cover? AND WHAT DO I SEE TODAY??? A NEW CHARGE ON MY BANK ACCOUNT: 05/01/06 CHECK CRD PURCHASE 04/28 GRC*SHEER COVER 800-506-6281 IA XXXXXXXXXXXXX ?MCC=XXXX XXXXXXXXXDA $37.90 Absolutely rediculous. I have already filed a complaint with the BBB in Des Moines and will have to contact my bank again to dispute this charge. I have talked to 2 Customer Service Reps from Sheercovers already and get nothing but lame excuses. DON'T ORDER ANYTHING FROM THIS COMPANY, THEIR BUSINESS PRACTICES ARE UNETHICAL AND REDICULOUS.