- Report: #1205590
Complaint Review: Guthy-Renker / X-OUT - Internet
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Author Not Confirmed
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Guthy-Renker / X-OUT
Internet, USA
Web:
www.xout.com
Categories:
Business Rating:
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Guthy-Renker / X-OUT, Christine Dunn Nightmare, Total Nightmare Internet
Trying to do business with Guthy-Renker / X-OUT is a total nightmare, can't speak to anyone on the phone, the people that work ther do not have the ability to read cancellation requests and they deny / lie to avoid refunding money for unordered / unwanted / returned product.
Twice cancellation was requested, twice product was billed/ received, twice product returned. Dispute filed with CC company, Guthy-Renker calims I never cancelled or returned the products so they will not issue a credit. Why would I keep a product that did more damage than good?
Stop Pay put on CC to deny additional charges, account with Guthy-Renker closed with $0.00 balance due to them, now receiving past due notices for unpaid balance.
An internet search provides thousands and thousands of complaints similar to mine, how does this company get away with such poor customer service.
I guess the old saying the customer is always does not apply to those doing business with Guthy-Renker.
5 Updates & Rebuttals
Months go by...........
#2Author of original report
Wed, May 20, 2015
Still not a word from this band of pirates, they took my money and ran. No one shoud ever conduct any business with this band of thieves unless they consider getting ripped off a business norm. To this date Guthy Renker has not sent an email, made phone contact, nothing. If anyone is considering conducting business with these professional cons read every complaint first before making your decision and entering into their scam.
Still waiting..
#3Author of original report
Fri, April 03, 2015
04/03 and still waiting to here from these pirates, not a word, phone call, no email or snail mail--nothing, keep in mind I made contact per their request one day after my original post. Once again I stand by my previous comment-no one in their right mnd should do business with this pack of thieves, do not believe their statement of putting customer satisfaction first, they do not stand behind their statement, refund policy or guarantee.
bill15857
St. Marys,Pennsylvania,
Guthy-Renker, Still a total joke
#4Author of original report
Tue, March 03, 2015
Per their request I emailed Guthy-Renker on 02/03, as of this posting made on 03/03 Guthy-Renker has not contacted me nor responded in any way confirming my statement in original posting of being a total rip-off.
In order to get their attention I have filed complaints with the Office of the State Attorney General / Consumer Protection in my home state, California-the home base of Guthy-Renker, North Carolina-home of their collection business and Delaware- home office for my credit card asking all to investigate unauthorized charges, refusal to refund product charges, refusal to refund return shipping when products were received after cancellation request, collection notice on a closed account with a zero balance due.
My opinion of Guthy-Renker remains unchanged, no one in their right mind should even consider doing business with this band of pirates, trust comments posted on the the internet, had I researched Guthy-Renker prior to ordering they would have been my last business choice if even that.
Trust and respect have to be earned, Guthy-Renker does not deserve either.
bill15857
St. Marys,Pennsylvania,
5 Days later--no reply from Guthy-Renker
#5Author of original report
Sun, February 08, 2015
Per the request of Guthy-Renker I emailed them on Feb. 3rd., 2015. The reply time of 24 hours stated in their communication is just like everything else they state, bogus. Five days later no reply or phone call, no refund-nothing.
December-January, now February and still dancing around the campfire without receiving satisfaction from the company with a list in the thiusands of complaints filed thru the BBB, Rip Offf Report, numerous complaint boards citing fraud, unauthorized charges, collection notices.
Never would I recomend this fly by night company to anyone for anything.
Total rip off.
GuthyRenkerHelp
Santa Monica,California,
GuthyRenkerHelp
#6UPDATE Employee
Mon, February 02, 2015
Hello,
Our Corporate Customer Service Escalation Team has been alerted of your situation and they are standing by to help. Please take one final step and contact them at [email protected] with details of your experience. Once they receive your email, they will be able to look into this issue and assist. Please allow up to one business day for a response. Thank you.
