Complaint Review: H. Kent Hollins - Ogden Check Approval Network - Topeka Kansas

I will first start off with my personal experience with these companies. I began working for Ogden Check Approval first and was later hired on by the law office. Combined I have 3+ years at these offices. When I first started, there was a supervisor known for her 'toughness'. I got along with her with only minor complaints.

After some big split between the upper management, both companies became run by H. Kent Hollin's law office. This is when I began to see the company start downhill. First off, employees are told that they are expendable. This is very true, as they have a constant add in the local newspaper advertising job openings. I believe they prey on young women with families who need the job to survive, that way they can treat you however they want. Once, when Stacy found out an employee was pregnant, she started to harrass her about her Dr. appointments, and finding reasons to reprimand her. She was finally harrassed to the point where she quit. This was very commonplace, harrass until they quit.

Anyway, this next part was heard third person, but it is consistent with the nature of the supervisor in question. A girl was at the front desk filling in (because they had 'let go' another receptionist) and had been receiving applications all day. Her instructions were to put a smiley face on the applications of people who "looked nice". After a particular interview, the supervisor who is in charge of interviews approached the fill-in receptionist and asked "Why didn't you tell me she was black." Well, along the same lines, I was back shredding papers one day and they were shredding the NEW applications. I am under the impression that they are supposed to save these to show they are EOE (equal opportunity employers) for a certain amount of time? I am not sure, but it is questionable that they would destroy these documents.

My last run of working at the Law office ended on a rather strange note. We had a supervisor, named Stacy, who was office manager and also the direct supervisor of my department. She was notorious for throwing her weight around and making unreasonable requests. The docket department is located very centrally in the office. People are walking by all day long. However, rather than making it a quiet and workable workstation, she took down the partitions so that she could make sure we were all working. No matter that we couldn't concentrate for longer than 5 min before someone walked by talking (sometimes shouting, Stacy and other supervisor were VERY loud). On several occasions I respectfully explained that I was having a hard time getting my work done because of the noise. She said to deal with it. We were not getting our walls put up.

My last day of work at this office was a cold February morning. There was fresh snow on the ground, and ice underneath it. The employee's were forbidden from entering the front entrance, there was a back entrance for us. I was walking in, noticing the employee's sidewalk hadn't been salted. Just before I got out of the parking lot to the sidewalk I hit a sheet of ice and slammed to the ground. There was no one there to help me up, so I made my way inside, crying because I felt like I had ripped every muscle in my whole body. I got in and we were immediately called into an office meeting. This is when one of the supervisors told us that "three people fell on the way in this morning, so when its snowing, use your common sense and go in the front," So not only did I get hurt physically, I was basically told in front of the whole office it was my fault for not using 'common sense'.

Anyway, after Stacy tried to coax me into my chair, seeing that I couldn't get into it, she asked if I wanted to go to the Dr. I told her that I didn't see any other choice. She had to drive me home because I couldn't drive, and my husband drove her back to work before taking me to Med-Assist.

When I went in and started to check in, one of the first questions you are asked is "Is this due to an injury or accident I advised her yes, I had fallen in my employers parking lot. The receptionist called Stacy, who told her that I had NOT fallen on their property at all, it was actually the sidewalk. Furious, we leave Med-assist to go to the hospital where I can be billed. My husband calls my employer, as I am in tears from the pain and also because I was being stabbed in the back by the very people I dedicated most of my waking hours to. My husband got to talk to Kent himself, who started spouting that the sidewalks were salted at 8:03 blah, blah, blah, still claiming their innocence. He even offered to pay my co-pay, but that they were not responsible for any other charges, and he would be doing that out of the kindness of his frozen heart.

After I finished at the hospital, I called Stacy with my discharge orders. They stated that I was not to sit or do repetitive motions until after I had followed up with a Dr. I had an appointment in two days, and she was very pushy about me coming back to work. I ended up missing the appointment for familial reasons, but called and made an appointment with another Dr who I thought I would like better. I got calls on a daily basis from Stacy, wanted me to bring in the hospital note, threatening me that I won't have a job if she doesn't recieve it. I ended up quitting after she told me "This is really starting to piss me off" I told her I didn't think she was very professional, and that I didn't really care how she feels.

I want to warn anyone who

A.

Tecumseh, Kansas
U.S.A.