Employee
New Castle,#2UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,#3UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,#4UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."
Employee
New Castle,#5UPDATE Employee
Wed, July 13, 2005
I am an employee of H&R Block and just had to throw my two cents in. I am not Debbie but I remember this client quite vividly. Unfortunately, we run across this problem quite frequently. The problem I am speaking of is a few of our clients not understanding what we tell them. I admit, to certain clients, taxes are an overwhelming and hard for them to understand, even when we do them for them. We are all trained to explain, explain, explain what is happening with our client's return (Ie.. how it is being filed). We still have clients that still do not comprehend the different filing options. "Mr. Aron" was one of the clients. In his case, the return was not finished because "Mr. Aron" was unsure whether he wanted to pay the extra money for a bank product. Bottom line... listen and ask questions if you don't understand. Just a tip for everyone out there: If you don't sign any paperwork, then nothing has been done. We cannot do anything with a clients return until we have signatures. This is true in almost any business atmostphere these days. As far as the interest...hahahaha... I would like to know how we get interest from your tax check. We don't write your tax checks, so they don't come from our bank account. I guess those comments made by "Mr. Aron" proves the time old quote "You can lead a horse to water but you can't make him drink."