- Report: #647827
Complaint Review: Hampton Inn Mesa Arizona - Mesa Arizona
Reported By:
Corporate Ripoff -
Mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Hampton Inn Mesa Arizona
1563 South Gilbert Road Mesa, 85204 Arizona, United States of America
Phone:
480-926-3600
Web:
http://hamptoninn.hilton.com/en/hp/hotels/index.jhtml?ctyhocn=PHXGBHX
Categories:
Business Rating:
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Hampton Inn, Mesa Arizona Hampton Inn, Mesa, Arizona, Gilbert Road Mesa, Arizona
Report Attachments
* * *Hampton Inn, 1563 S. Gilbert Road, Mesa, AZ 85204* * *
I stayed at the Hampton Inn last May for one night. After a long drive I wanted to take a hot show, however the water wasn't hot, just luke warm. There was dried urine below the toilet seat. Last, there was a smell of smoke, but the hotel advertises as a non-smoking hotel. I called the front desk and was told they don't have an evening engineer, and couldn't send me to a different room since they were sold out--months later I found out they were not sold out, just a lazy front desk person who didn't want to swap me out of a room.
The above isn't even the Ripoff. I contacted managment twice, faxed them once, and called 'Kelly' in accounting/front desk three times. Why? Besides the fact I was unhappy, Hampton has a 100% Satisfaction Guarantee--which to date---and months later they continue to 'play dumb', and transfer me to voicemails without a return call. This is the classical bait and switch. They promise satisfaction and keep your money regardless. In my opinion, the only difference between Hampton Inn and a robber is a ski mask.
1 Updates & Rebuttals
hotelmanager
Brentwood,Missouri,
United States of America
There is a way to handle this
#2Consumer Suggestion
Mon, October 25, 2010
I am an employee of a Hampton Inn. I am surprised that they did not honor the !00% Guarantee. That is disappointing. However, there is something you can do. Just call the Guest Assistance complaint line at 1-888-240-6152. They are mediators between guests with problems and the hotels. They will make sure that you are compensated. Hotels are required to answer the complaints within a specific amount of time, therefore either they will answer, or Guest Assistance will intervene and do something for you.
Good luck!!
