- Report: #1329189
Complaint Review: Hampton Inn- Omaha Ne - Omaha Nebraska
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Hampton Inn- Omaha Ne
Omaha, Nebraska, USA
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Hampton Inn- Omaha Ne Fraud and Poor Customer Service Omaha Nebraska
Opened up my credit card bill after a stay here on August 6th. I noticed I had an extra charge of $250. I immediately contacted the hotel only to be told that I would have to speak to a Manager and there wasn't one on duty. Well after many days I finally spoke to someone named Chelsea who stated this charge was from smoking in my room. Hmmm I said - I didn't smoke in the room. In essence she called me a liar and will not reverse the charge to my credit card. I have asked numerous times for a receipt of my stay and have never received one. She told me she had proof that I smoked in the room so they sent me a picture (undated) of some white stuff on a counter.
Doesn't prove a thing. Im not sure if the Housekeeper(s) needed a smoke or what but I know this room wasn't smoked in by me. My daughter was with me and can attest to that fact. Upon check in I had my doubts this room had even been cleaned to begin with. There was a water botte cap on the bathroom floor in plain site. Mold around the bathtub. I will never stay at a Hampton or a Hilton ever again in my life and I will continue to alert others about my experience there. People have a right to know of the shady practices that go on in these kind of places. In reading the reviews on complaints I can see I am just another person who was taken advantage of and I can see there are many. Hilton used to be a respected business..........I can see that no longer holds.
