- Report: #59864
Complaint Review: Hampton Inn - Crestview Florida
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Hampton Inn
Ferdon Blvd. Crestview, 32536 Florida, U.S.A.
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Hampton Inn is a dirty flithy hotel which indeed shouldn't be even consider a nice and luxury place 2 stay ripoff waste of time Crestview Florida
Just don't check in there at all.The rooms are very dirty and have such an awful smell.The desk clerks are mean rude and just plain nasty.In my own opinion houskeeping just doesn't give a d**n
Tiffani
crestview, Florida
U.S.A.
Tiffani
crestview, Florida
U.S.A.
3 Updates & Rebuttals
Adam
Waynesboro,Virginia,
U.S.A.
Not other hotels!
#2UPDATE Employee
Wed, March 10, 2004
Well I am not sure about other hotels, but I can assure you at Hampton Inn, all you have to do is say that you are not satisfatied, anyone in the hotel from breakfast, housekeeping, maintaince of front desk, everyone can envoke the 100% Hampton Guarantee. We are the only hotel that always guarantees this, no discounted rates, nor comped future nights, your stay is taken care of on the spot. That is our commentment and our guarantee. Check it out at hamptoninn.com
Tracy
Stuart,Georgia,
U.S.A.
Have you ever tried to get a refund from someone who has already been PAID?
#3Consumer Comment
Tue, March 09, 2004
Puuuhhhlease!!! Once you pay a hotel, they will NEVER refund your money. I have had some very horrible stays at what were supposed to be great hotels, and couldn't even get a comp or a discount on my fee. Once they have your money, THAT IS IT. And they ALL require payment in advance, you don't pay when you check out, you pay when you check IN.
Adam
Waynesboro,Virginia,
U.S.A.
100% Satifaction Guarantee!
#4UPDATE Employee
Mon, March 08, 2004
To Whom it May Concern; I am an employee of a Hampton Inn and have been for over 5 years. As I must admit, every business, from food services, retail, customer service, and hospitality can not always guarauntee satisfaction. I must apoligize for any unpleasent expirence you had at that pertictular hotel. At Hampton Inn we always guarantee your satisfaction 100%. If you are not a 100% satisfated for any reason, we don't expect you to pay. I am very sorry that this was not explained nor offered, in which case clearly breaks Hampton Inn Stanards. Please be aware that this satisfaction is guaranteed at every Hampton Inn property worldwide. And that most all Hampton Inns take pride in there service. As always if you feel that we do not meet your standards, and the staff does not offer or attempt to honor our 100% satisfaction, please contact guest assisantce at 1-800-hampton. Once again I am extremly sorry for you dissatisfaction.
