- Report: #1383117
Complaint Review: HappyPuppin - Internet
Reported By:
Seattle Native -
Port Orchard, Washington, USA
Submitted:
Updated:
-
Author Confirmed
Why?
HappyPuppin
Internet, USA
Web:
https://happy-puppin.com/
Categories:
Business Rating:
(0)
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HappyPuppin Charged for order immediately, order never received Wisconsin Internet
I ordered a Snoopy gift bag set for $19.95 on April 8, 2017 and the company sent me an e-mail on April 12, 2017 saying that everything had shipped and to allow at least 21 days.
I contacted the company on June 9, 2017 to express my concerns that my order had not yet arrived. This was the response: "Thank you for your order! Your items have been shipped. It will take 14- 21 days from order to delivery. Please let us know if you have any other questions.Thank you and have a good day, Sara Happy Puppin"
I contacted them again to let them know that it had been well over 21 days. I got this response:
"Hello,Thank you for your order. I looked up your order and it looks like there was an issue with delivery. Please call your local post office. Thank you, Sara Happy Puppin"
This was accompanied by a screenshot of a different order/tracking number that went to another state! I am in Washington State. The screens shot was for an order out of Des Moines IA!
I believe this company to appear to be a place that helps animals but in reality is a front for cheap Chinese merchandise. In any case, their customer service is non-existant and they obviously do not care if you get what you pay for. I have since contacted them to tell them that I never received what I paid for, that the information they supplies was wrong, and that I would make it my mission to tell everyone what a ripoff their company is.
1 Updates & Rebuttals
**Update**
#2Author of original report
Thu, July 06, 2017
I FINALLY recieved my order nearly 90 days after I placed the order! This took WAY longer thatn the 14-21 days that is stated when you place the order. They take your money right away but don't expect delivery for a long time!
The reply from Happy Puppin when I told them that they didn't send me the right information:
"Hello, Thank you for your order. Your order is scheduled to arrive Wed July 5th. Please disregard the last email. Thank you, Happy Puppin"
Like I said before, there seems to be a disconnection with whoever is runnung the company and any type of real customer service.
Buyer beware!
