- Report: #1225392
Complaint Review: Harbour Wal Apartments - Tampa Florida
Reported By:
Resident of 8489 Sandstone Lake Dr -
Tampa, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Harbour Wal Apartments
8302 Crystal Harbour Drive Tampa, 33615 Florida, USA
Phone:
561-235-5944
Web:
www.harbourwalkapts.com
Categories:
Business Rating:
(0)
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Harbour Walk Apartments-Ventron Management (Parent company) Illegally Tows Residents Cars Tampa Florida
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I am 56-year old Grandmother, who lives with my Daughter and Grandson. I DO NOT appreciate being threaten with Eviction and ruining my credit/rental history, when for the past 3 years I have paid my rent ON TIME!!! For the past 2 years I pay over $1,000.00 each month. I have NEVER been late. HARBOUR WALK: Is this how you treat your Senior-citizen Resident/Customers? I originally moved into Harbour Walk Apartments in June 2012 into a 1-bedroom with Den. When my Daughter and Grandson moved in with me, we upgraded to a townhouse and have been living here since then.
I enjoyed living here...until my car was TOWED ILLEGALLY! I have spoken and made a complaint with Kristie Hickman (Prorerty Manager) to no avail. HARBOUR WALK: HOW ARE YOU holding me accountable with no knowledge of your policies? Or, with no notification? I did NOT receive a copy of my Lease (in 2013 and 2014) or a copy of the flyer explaining the new towing company until AFTER my car was towed. Kristie sent these documents to me via email on 11/25/2014. My car was towed 11/24/2014. I have sent emails to Mr. Ron Eisenberg (President and CEO of Ventron Managment) and Mr. Lou Litvin (Chief Operating Officer of Ventron Management) requesting assistance on 11/25/2014.
NO RESPONSE I sent a follow-up email with pictures to Bridgette Redd (Senior Staff Support Manager of Ventron Management) on 12/09/2014. NO RESPONSE I called Bridgette Redd (813) 489-9981 on 01/07/2015 at 4:00 pm – after receiving the 1st 3-day notice to pay $165.00. No RESPONSE I have called Harbour Walk office (813) 884-1821 on 01/08/2015 at 9:30 am and left message. NO RESPONSE. HARBOUR WALK: Is this what you call “excellent” customer service? I have filed a complaint against Harbour Walk Apartments with the Better Business Bureau in Florida – after receiving the 3rd 3-day notice on 03/05/2015 to pay $365.00. BBB case #673057.
NO RSPONSE BBB REVIEW: Harbour Walk Apartments (813) 884-1821 8302 Crystal Harbor Dr, Tampa, FL 33615 On a scale of A+ to F Reason for Rating BBB Ratings System Overview Reason for Rating BBB rating is based on 13 factors. Get the details about the factors considered. Factors that lowered Harbour Walk Apartments' rating include: ***Failure to respond to 2 complaints filed against business. I did some research: To Tow Or Not To Tow According to Florida Law In Florida, private property owners, along with their agents, have authority under the Florida Statutes to tow unauthorized vehicles off their property. Fla. Stat. § 715.07 (2012).
In doing so, you want to make sure you follow Florida law or else you may be liable for certain expenses and damages. • Once towed, the vehicle “must be stored at a site within a 10-mile radius of the point of removal in any county of 500,000 populations or more. [Hillsborough County is 1.2 million]. • The penalties for unauthorized towing are severe: “When a person improperly causes a vehicle . . . to be removed, such person shall be liable to the owner . . . of the vehicle . . . for the cost of removal, transportation, and storage; any damages resulting from the removal, transportation, or storage of the vehicle; attorneys’ fees; and court costs.” Fla. Stat. § 715.07(4).
Additionally, in certain circumstances, a person can be guilty of a misdemeanor of the first degree and/or a felony of the third degree for improper towing. See Fla. Stat. § 715.07(5)(a)-(b). - See more at: (((link redacted))) I did a MapQuest on my address and the Towing Company address. It is OVER the 10-mile radius! HARBOUR WALK-YOU were NOT in compliance with Florida Statue Law 715 (1a). Taking my 2012 Toyota Corolla car [valued over $15,000.00] without my knowledge or permission is called “Grand Larceny”. Grand Larceny - A category of larceny—the offense of illegally taking the property of another—in which the value of the property taken is greater than $1,000.00. Grand Larceny is a statutory crime punished by a fine, imprisonment, or both.
I will be contacting an Attorney to file a Lawsuit this week! Enough is enough! Again, you don't know me. I RATHER go to Hillsborough County COURT; have an Attorney represent my side of the story and fight for my rights, than pay Harbour Walk Apartments $464.00. I am NOT paying you one cent over my Rent of $1,092.00. And, DEFINITELY NOT paying for any fees! I will continue to pay my Rent on the 3rd of each month with money orders until my lease expires. I am a Consumer! But more importantly, I am YOUR CUSTOMER as a Resident of 3 years!
Please take this email as: OFFICIAL, WRITTEN, ADVANCED, MOVE-OUT NOTICE I will be moving out on September 19, 2015 when my lease expires! I do NOT want to renew our lease because of the TERRIBLE service I have experienced living here! Your “Towing Residents Cars” policy WITHOUT notifying Residents (at least 14 residents that I have personally spoken to and including myself) is one of the reasons why, Harbour Walk Apartments now has a F rating with the Better Business Bureau. I sincerely hope other consumers look up Harbour Walk Apartments and the negative reviews about this place on Google and decide not to move in! Lynda Resident of **** Tampa, FL 33615
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4 Updates & Rebuttals
Bnredd
Alpharetta,Georgia,
USA
Clearing my name
#2REBUTTAL Individual responds
Tue, June 09, 2015
I was not employed any longer at the time of the "alleged calls" to my phone number. During my employment with this company and the few times I did speak with the resident about her complaint I was very compassionate and did everything I could to assist her.
Update: Complaint Resolved
#3Author of original report
Wed, May 20, 2015
On 05/18/2015 I was contacted by Maria Orban, Assistant Manager of Harbour Walk Apartments. She stated that my rental account has been credited for $165.00. In addition, all late fees have been reversed.
THANK YOU!
As a Resident /Customer – I am satisfied with Harbour Walk Apartments actions to resolve my Complaint.
I will no longer proceed with my Legal actions.
I am glad we were able to come to mutual understanding, even though it took 7 months.
Sincerely,
Lynda Resident of (((Redacted))) Tampa FL
P.S. Update on Better Business Bureau Case #67305787 has also been resolved too!
05/18/2015 Business responded: Harbour Walk, as do most apartment complexes, strictly prohibits parking on the grass as it is damaging and it is important that the residents park in the appropriate parking areas. The resident was reimbursed as the area she was towed in was questionable however it was still parking on the grass and it is still prohibited.
05/19/2015 Consumer responded: I have been reimbursed for towing. Thank You!
I understand Harbour Walk position on the issue. However, Harbour Walk SHOULD posted a sign in "QUESTIONABLE" parking area, so that ALL Residents are aware, if they decide to park in that spot, the car will be towed. Posting a sign will avoid any future complaints!
Clearly Harbour Walk is DESPERATE!!!
#4Author of original report
Tue, April 28, 2015
Harbour Walk is DESPERATELY, trying to clean-up AFTER I am filing A LAWSUIT. I don't have to lie. I have a towing receipt I paid $165.00. On the receipts says - Requested by: Harbour Walk Apartments. That is why I provided pictures so U can see it is a "regular"parking spot is 2 feet short than OTHER parking spots AND their are no signs warning your car will be towed.
So Far, I know that 4 Residents have had their car TOWED ILLEGALLY from the same parking spot. All I am doing, is WARNING CURRENT AND FUTURE RESIDENTS... BEWARE!!! Your car will be towed! Good Luck, Forewarned. No Lies!!! Check Better Business Bureau WEBSITE for: Harbour Walk Apartments and Ventron Management (parent company). BOTH ratings are F for a reason! =)
Tyg
Pahrump,Nevada,
USA
Ignorance...
#5General Comment
Tue, April 28, 2015
Ignorance of thier new policy is NO EXCUSE!!YOU CLAIM that YOU never recieved ANY information yet EVERYONE only has YOUR WORD that YOU never recieved the information. Its NOT beyond the realm of possibility that YOU would say ANYTHING to NOT have to pay for the tow and to PUNISH them for inconvenceing YOU. YOU are 56 years old, THAT does not make YOU a senior citizen as defined by the Law. So right off the bat YOU start with lies. It doesnt matter what YOU say one way or the other.
YOU parked somplace YOU should not have and got towed because of it. All YOU are doing is making excuses to cover YOUR a*s. All YOU have done is defame them on a media outlet BECAUSE YOU parked in a place YOU should NOT have and seek to get some form of PETTY VENGENCE because of it. THAT can get YOU sued and the tow company would be WELL within thier rights to take YOU to task for WHAT you have posted on a medi aoutlet. YOU do NOT have the right to defame another entity!! YOUR rights are EQUAL to everyone elses.
Which means that YOUR first amendment rights are NOT protected when you use defamation and slander to express a situation on a media outlet. Neither do YOU have the right to place YOUR opinions as FACT on said outlet. So BECAUSE YOU got towed for BREAKING THE LAW, the tow company AND the apartment complex are all bad guys for YOUR MISTAKE?? Grow UP!!!! Take RESPONSIBILITY for YOUR MISTAKE and move on. Or dont and keep making what amounts to FALSE and MISLEADING posts designed ONLY to make YOU feel better and to make THEM appear to be "Bad". each and every post YOU make can be traced right back to YOU.
