Courtney
Noblesville,#2REBUTTAL Owner of company
Sat, May 03, 2008
We have completed numerous transactions on Ebay -- we sell approximately 160 units a year through the use of Ebay. We include numerous pictures on EVERY transaction. In this case, we included 72 pictures and they can still be seen for 60 days. All undercarriages are made of untreated steel that gets surface rust. This gentleman picked up the vehicle on Saturday and drove from Indianapolis to Alma, Arkansas and was ecstatic about the vehicle. He filled out paperwork and sent it back on Monday and then on Tuesday he stopped the paperwork saying there was rust underneath the vehicle. There is normal surface rust on most undercarriages of vehicles -- especially when they are 9 years old!! We as a company want to keep our customers completely satisfied. We offered him a concession for his travel arrangements or $1000 to undercoat the vehicle. He refused this so we traveled back to Alma, AR and picked up the unit and refunded his total purchase price. If anyone has any questions, feel free to call Courtney Cole at 317 773-1090 or Damon Smith at 317 714-6016. This is a family owned business that has been around since 1847 because we take care of customers!!!