Complaint Review: Harmony Animal Hospital & Emergency Services - Washington New Jersey

Do NOT go to this VET. There are a zillion vets that work there and no one writes any notes on your pets chart. We took our dog Frankie there & saw Vet J Keefe on 11/29/2018 Thursday for Arthritis in his hind legs. She drew his blood and his liver levels were high. We found out that he has a thyroid problem because he's an old dog. Okay Office Visit $57, She gave him Gabapentin Capsules 300mg for his thyroid (28 capsules=$15.05. Apha Vets charge online $12.32 for these same amts (rip off #1). Senior dog Comprehensive workup a whopping $140 bucks=$212.05. Which I paid.

Then on Nov 30th, 2018 Friday We were charged another $100 for a Blood test for the dog administered by another vet M SINGH who told my partner that since the liver levels are high they wanted to bring the dog in again to test his liver. That was supposed to be for the week after in Dec 2018. Dr Singh also charged us for thyroid meds 28 for 2 weeks at 300mgs-$28.65 that charge came through on my credit card on Dec 2nd, 2018 Sunday.

Then On Dec 5, 2018 Wed we brought him in and dropped him off with yet another vet named Dr Gwon, who had seen him before several years ago when he had an abscess on his neck and she helped him. Before leaving our dog with this animal hospital we called and talked to 3 separate doctors including Dr keefe (orig vet who saw our dog) who all said he was going to get another blood test and that is it.

However, when we were given the bill they had billed us for the Bile Acid pre/post test (blood test for his liver) $140. Surgical/Medical Hospital Canine 51 to 86 pounds $21 (just because they had to put him in a cage?) I specifically told them I did not want any surgery done on my dog. Now they charged us $21 just to put his old a** in a cage? Really? Good Grief! Then they charged us for 2 xrays $143.00 and because he was being "uncooperative" they gave him an injection without our permission to the tune of $35.00. If an animal is uncooperating, the vet should have called us and told us that they need to give him a sedative at which point we would have told them NO WE DON'T WANT THAT and called off the procedure. They told us to go home and then come back to pick up the dog. When my partner when back Frankie could barely walk to the car. Dr Keefe did not know that Dr Gwon had given him a shot. Why wouldn't she have know that? Because she wasn't there. Ridiculous. This animal hospital owes me money and I'm furious.

I called today (saturday 12/8/18) and spoke to Gwen in Reception-another lovely person (total sarcasm) who told me that we weren't charge for the unauthorized Ultrasound that Dr Gwon gave our dog, which Gwen told me she didn't charge us for. I never authorized an ultrasound as that would have been the last resort. All he was supposed to get was a blood test. How did all this crap happen?

It was at this junction that we were then billed $339.00 bringing total payment to a whopping $679.79 bucks for 1 dog. Seriously Doctor Eppel is a money hound and doesn't deserve to have the same name as his father or the practice his father left him. For these prices I could have taken by dog back to NYC and had his old vet care for him. At least she was a one vet office. The problem with Harmony is not the care it is the billing and it has way too many vets in the office. One never knowing what the other has done prior to the animal.

I'm furious and this Animal Hospital should count its blessings that I am not going to a lawyer or putting stop paying with my credit card company. No, this is better. A review albeit a really bad review. Harmony may be opened 24 hours but these vets in rotation really should get their s**t together.

The worst financial experience for us cause we're not the Rockefellers and the worst experience for our poor old dog Frankie. I asked for our records and never going back and if I could give them a lower star I would.