Complaint Review: Harmony Animal Hospital - Naples Florida

I was here 2x with 2 different pets.

The first visit was actually good and I was very pleased with their services. The result of this visit was to be continued at a later date giving me an opportunity to consider options. The way the options were presented to me, it seemed that putting down my cat was the best way, but I was reluctant to killing my cat. So I waited. Good thing I waited. It turns out their answers were WRONG. My cat is doing fine. I would have killed my cat for nothing.

For the past 20 years in Florida I had many vets throughout various places. Some were better than others, a very few were super excellent, competent vets.

This place here turned out to be extremely incompetent. At first you don't catch it because you are stricken with grief as you contemplate the best options for your pet.

This location does not seem to understand how stressful it is for people to grapple with this feeling of helplessness. We go to vets to help our pets. To give is the best solutions. We assume they are pro animal. It turns out this place is pro money and heartless when it comes to your pet if they do not like you.

That's what happened to me. Because I absolutely rejected their attempts to add unnecessary tests, the "manager" didn't like me anymore. She said I was being rude. From that point on, my experience was a circus.

Example: The doctor said to give my cat a dosage of 5 and 2.5 per day. The pills are tiny and impossible to split in half. So they make them in 5 and 2.5. The doctor promised me 5 and 2.5 doses of 60 pills each. When I arrived to pick them up the "manager" decided I only needed the 5. So I challenged her on it. I said the doctor said blah blah blah... she goes no, I know what was said, you are to give 5 and 50% of another 5. WOW! I said to her you just rejected what I said then proceed to argue with me and say exactly the same thing. So I asked her - how am I supposed to split that tiny circulare pill into 50%? 

All of a sudden you could tell the wheels began to turn in her head. She returns and says, okay I will give you the 2.5 in the same quantity as the 5. So, 60 and 60. Perfect I think to myself. What a terrible path to reach this. I am stressing over my pet and this "manager" decides to exercise her power by challenging me. 

Anyway she comes out with the pills and I asked her, 60 each right? She looks at the bottles and says yes.

I arrive home and the 2.5 were only 30. So I called them back. When I asked the manager why she lied to me, she went silent. You could tell she did not know how to respond. 

Anyway it doesn't matter about all my details. The manager is a child and can't handle the pressures of this job. When I had my second appointment, I validated my appointment with someone in the office, yet 15 minutes before my appointment as I pulled into the parking lot, the manager called me and seemed a bit upset I did not validate my appointment. I told her, "I don't know who I spoke with but I called and validated my appointment" - she said well I don't have that information - I told her I do not care it is not my problem nor my job to handle their internal communications. 

From this point is when everything went sideways.  This is a new office. My cat would have been killed unjustly. Thank God I did not take their advice. My second cat they tried to get more fees which was very ironic cause the first appointment the doctor did everything to save me money. It's like the manager and doctor are opposites. 

The doctor is very nice, and she gave me some considerations in respect to both cats. But I can't help feeling they have a long way to go to be as good of a vet as other established vets. By the way - 4 other vets in the area disagreed with this approach, including the vet that originally recommended me to this location. That vet had no room at the time.

As long as you do not make the manager upset at all, you should be fine for pets that are not critical with their health. For that they are fine. I don't think they are very expensive, that area does cost more. But overall this place ia a joke. They did not deliver on the promises they made.