Jene
Silver City,#2Author of original report
Fri, December 14, 2012
On Dec. 10th, 2012, I filed a complaint about the company Harris Connect as they contacted me regarding a membership directory for Back Country Horsemen of America. Communications with Peg Greiwe, executive secretary of the organization, let me know that they did, indeed, contract with this company for a membership directory. I have asked to have my name omitted from this publication and all money paid them refunded.
I am hoping this will resolve the issue. Thank you.
robin
Chesapeake,#3UPDATE Employee
Mon, December 10, 2012
Please accept our apologies for any frustration you've experienced.
For the second time in 5 years, Harris Connect is under contract with the Back Country Horsemen of America to update their member database and produce a publication of its members, showcasing member submitted photos and unique stories. Our last publication with your organization was completed in 2007 and we continue to partner with the Executive Secretary for Back Country Horsemen of America to facilitate this endeavor.
The signature printed on the postcards you received, as provided by BCHA, is in fact the Chairman of your organization and can be confirmed on BCHA's website.
All of our calls are digitally recorded to ensure the highest level of quality and service. Without your specific details, I am unsure of what transpired when you phoned us, but would appreciate the opportunity to resolve any misunderstanding that may have occurred.
Please contact me (Robin 800 672-8270) at your earliest convenience so that I can look further into the situation and provide a satisfactory resolution.