Complaint Review: HARRIS DIGITAL - NET DETECTIVE - Deland Florida

THIS IS THE LETTER I RECEIVED VIA EMAIL TODAY REGARDING MY REFUND AND ACCOUNT CLOSURE. ***NOTICE THEM REFERRING TO "TRUSTED" COMPANIES, SUCH AS WAL MART, ETC. AND COMPARING THEIR BUSINESSES WITH THESE COMPANIES!!! ********** THE GALL OF THIS COMPANY IS INCREDIBLE. I HAVE NEVER SEEN SUCH CAVALIER DISREGARD OF PROFESSIONAL BUSINESS PRACTICES! I AM EMPLORING EVERYONE TO FILE A LETTER OF COMPLAINT IMMEDIATELY TO THE FLORIDA ATTORNEYS GENERAL. THE ADDRESSES FOR THE ATTORNEYS GENERAL OF FLA ARE: Office of Attorney General State of Florida The Capitol PL-01 Tallahassee, FL 32399-105020 Office of Statewide Prosecutor State of Florida The Capitol PL-01 Tallahassee, FL 32399-1050 RE: Harris Digital Publishing - Net Detective ~~~~ LETTER FROM NET DETECTIVE RE: REFUND BELOW Ms. Johnson, It is not possible for your refund to post to your account today. Even if we were to receive your refund form today and process it at this moment, you would not receive a refund for approximately three business days, as the credit has to be authorized by both our merchant bank, as well as your financial institution. Once we receive the dispute paperwork from your credit card company, we will respond with an explanation of the situation, based on the e-mail correspondence between you and our company. Concerning the complaints against our company on www.badbusinessbureau.com, try pulling up any other "trusted" company. Try Wal-Mart, Dell Computer, or any other company name. If the company does as much business as we do, they will likely have just as many complaints, if not more. The complaints posted on that website may or may not be true, as they are posted on the website without any verification of the issue by anyone associated with that website. The fact remains, that we offer a more then generous 90 day refund policy. We could make the refund policy only 30 days long, or not offer one at all. We have not taken that route however, and we do offer the refund policy. We also make certain that you are made aware of the refund policy prior to your purchase through the Harris Digital Publishing Terms and Conditions. If you did not agree with the terms and conditions of the purchase, you should not have purchased the program. Now that you have purchased the program, if you want a refund you are required to complete and return the refund request form, as per the agreement you made with our company when you purchased the product. If you do not complete and return a refund request form to us, you will not receive a refund. As a reminder, the refund policy posted on our website is: Refund Policy Harris Digital guarantees your satisfaction with Net Detective for a period of 90 (ninety) days from the original date of purchase. You agree that if you choose to request a refund of your membership, you will do so by notifying the Harris Digital support group within the specified time by phone or via the Harris Digital support website's support request form (www.harrisdigitalsupport.com). You further agree, after your eligibility for a refund is confirmed, to fill out and return via mail the Harris Digital refund request form ("rrf"). If you wish to view our terms and conditions statement in it's entirety, please return to any one of our order pages, such as the order form at http://www.netdetective.net/ and click on the "Terms and Conditions" link next to the check box at the bottom of the order page. If you are not able to print the form please reply with the name and address that you would like us to mail a copy of the form to. Once we receive the form back from you, we will process your refund in 24 hours and send you a confirmation e-mail. Your credit will post to your account within three to five business days after the date of your confirmation e-mail. The refund request form can be accessed from the link below. http://www.customercaredotcom.com/refund/other.html Please mail the completed and signed form to: Harris Digital Publishing Group Attn: Refund 1392 S. Woodland Blvd. Deland, FL, 32720 USA ==============End of e-mail===========