Complaint Review: HARVIA SAUNAPOOL.es - other other

I was finally helped by www.Harvia.fi and www.harvia.es, they exchanged some products /materials and assisted me to rectify the instalation.

finally, I was helped by the warranty and received all the material i needed, thank Harvia.fi , I will continue buying your products.

and the manager at www.harvia.es is a peach to deal with, very kind person, with integrity and lot of willingness to help, i regret i didnt purchased from him but will in the future. thanks www.havia.fi and www.harvia.es for your help!

Harvia is such a bad company, there is no warranty at all, they will send a tecnicians screwing your instalation the best he can, they will oble his price, have him set your house in fire, have you break your control panel, and they will let you down, in the entire life i never see such customer service, never buy from Hravia, there is steam generador at 540 euros for 9k with automatic discharge and a control panel who can go inside and outside, the equipment is very poor, the srvice is a robbery and the warranty do not exist,

I rate Harvia one of the most powerful corporate in term of VIOLENCE.

Never buy from this company at harvia.fi. never buy any Harvia product at all.

you have been warned.

A professional at www.harvia.es helped me out and reviewed all the details, he has responded to all my questions and redesigned our steam room that was too big for the generador, i am glad i am in contact with this person now and that the factory in Finland supported us.

i am sorry if i was mad but i suffer from artrosis and it was very difficult waiting for so long to get a bt  of relief.

i recommend Harvia, i think its a good brand, and i am sure you can count on the quality.

1/ the agente Harvia who sold me the generador have me waited 2 months to install it and let me down without installing it!

.2/ saunapool.es mayor distributor de espana, me alienara con la historia de enviar un manual a un desconocido que luego no contesta ni a ellos el telefono, eso podria gente en confianza si claro...

3/ me enviaron un instalador a dos veces el precio que me dejas con un sauna a 23 grados!!

4/ ahora que falta cambiar de resistencia me dicieron que el tecnico pasaria el dia despues, pero nunca lo llamaron, eso estaba por alienar poco mas,

5/ saunapool.es me dices, no estamos responsable de tu problemos poruqe no te vendemos el generador, vees como un distributor nacional se quita toda la responsabilitad,

6/ por fin Rosa me deciera que me enviara una otra resistencia de mas, y nunca lo a echo

7/ sat service por reparar el generador me tenia dicho que podria llamar el en caso de problemos pero despues de hablar con Rosa el abuso de poder, el tecnician no quieres venir no mas, eso es la ayuda de saunapool.es el unico distributor de Harvia en Espana, gente, buena suerte.

8/ el control panel devria ser instalado a fuera

9/ una resistencia de 3.6 kwt no es por mi generador, por eso los cables empezaron a tomar fuego

10/ no response from harvia yet, nothing, all were wrong and harvia has not done nothing yet, not even replying to the support.

11/ NEVER BUY FROM THIS VIOLENT CORPORATION, NEVER!!!! YOU HAVE BEEN WARNED!!!

despues de comprar el generador y llorar 20 veces que me lo installa el agente me enviara unos fotos de el con su caballo, la verdad, lo digo por harvia, yo lo que queria es una instalacion correcta, no un chaval que me envian foto de el con su caballo, pero que tipo de agente tienes a Harvia!!!!

nota que los generadores de 5kwt a 15kwt son los mismos, lo que cambia es la resistencia, tu piensaria que el tecnico tomaria algun resistencia de mas , tu a esperando 3 meses o 4 meses, el te carga dos veces mas vienes de muy lejos, no toma ni una resistencia de mas, ni mira si el sauna se claiente? normal, si es normal, lo dejo a ti, que vas a leer lo, por fin peudeser que harvia funcionna con este gente de marbella, y como muchas cosas en este pais, es reservado a los muy ricos, si tu estas con dolores de artrosis, con Harvia, tu puedes comer la M ....a. gracias

por los medidas, nada es vale, los informaciones son falsa, por algo de 8 metros cubos echo a exterior te falta minimo 9kwt por calentar lo y es 2 horas por calentar, al final es mucho electricidad, y mucho mas grande aparato que te falta, no te fias a lo que dicen, entre algo echo a exteior y algo interior , ellos no hacen ningun diferencia y es falso.

lo hicemos con mucha isolation y no cambio nada, el tecnico diciendo es muy bien echo , tendria mucha calor enates de corir saliendo...y la otra que te dices al final que tu sauna es mal echo....

primero ca,bio de resistencia, tenia a llamr un electricista, tenia a recibir segunda resistencia, pues no a sido enviado, claro. gracias

el sensor de temperatura, en el libro dicen de instalarlo arriba donde hay mas calor, con silicona, y que solo 0,7 mm del sensor sale de la pared. yo lo tengo instalado asi:

saliendo de la pared de 4 cm, instalado abajo de la pared en un tubo suleto sin silicona con aire frio entrando. eso es lo de los 580 euros por la instalacion

el difusor de vapor en direcion de una puerta de cristal muy fria. sin rellenar los agugeros echo por error en la pared, sin limpiar nada de la obra despues, sin verificar que se calienta, sin que el tecnico vuelves por ayudar y installar los dos resistencia de mas que me faltaba.

1 / the agent Harvia who sold me the generator have me waited 2 months to install it and let me down without installing it!

.2 / saunapool.es largest distributor in spain, I will be alienated with the story of sending a manual to a stranger who later does not answer or to them the phone, that could people in confidence if clear ...

3 / I was sent an installer at twice the price you leave me with a sauna at 23 degrees !!

4 / Now that we have to change the resistance, they told me that the technician would pass the day later, but they never called him, that was to alienate a little more,

5 / saunapool.es tell me, we are not responsible for your problems because we do not sell you the generator, you see how a national distributor takes all the responsibility,

6 / finally Rosa told me to send me another resistance of more, and I never do it

7 / sat service for repairing the generator had told me what I could call in case of problems but after talking with Rosa the abuse of power, the technician does not want to come no more, that is the help of saunapool.es the only distributor of Harvia in Spain, people, good luck.

8 / the control panel would be installed outside

9 / a resistance of 3.6 kwt is not for my generator, that's why the cables started to catch fire

10 / no response from harvia yet, nothing, all were wrong and harvia has not done anything yet, not even replying to the support.

11 / NEVER BUY FROM THIS VIOLENT CORPORATION, NEVER !!!! YOU HAVE BEEN WARNED !!!

After buying the generator and crying 20 times I installed the agent sent me some pictures of him with his horse, the truth, I say by harvia, I wanted a correct installation, not a kid who sent me a photo of the one with his horse, but what kind of agent do you have to Harvia !!!!

note that the generators from 5kwt to 15kwt are the same, what changes is the resistance, you would think that the technician would take some more resistance, you waiting for 3 months or 4 months, he will charge you twice more you come from far away, Does not take a resistance for more, or see if the sauna is clear? normal, if it is normal, I leave it to you, you will read it, finally peudeser that it worked with these people of Marbella, and like many things in this country, it is reserved for the very rich, if you are in pain of arthrosis, with Harvia, you can eat the M .... a. Thank you

for the measures, nothing is valid, the information is false, for some 8 meters cubes echo to outside you have a minimum of 9kwt to heat it and it is 2 hours to heat, in the end it is a lot of electricity, and much bigger device that you need , do not trust what they say, between something made external and something internal, they do not make any difference and it is false.

we did it with a lot of isolation and I do not change anything, the technician saying is very well done, it would have a lot of heat when running out ... and the other one that you say at the end that your sauna is badly done ....

first ca, bio of resistance, had to call an electrician, had to receive second resistance, it has not been sent, of course. Thank you

the temperature sensor, in the book they say to install it up where there is more heat, with silicone, and that only 0.7 mm of the sensor comes out of the wall. I have it installed like this:

coming out of the wall of 4 cm, installed under the wall in a suletube without silicone with cold air entering. that's about the 580 euros for the installation

the steam diffuser in the direction of a very cold glass door. without filling the holes I mistakenly put in the wall, without cleaning anything of the work afterwards, without verifying that it gets hot, without the technician coming back to help and install the two more resistance that I needed.

Catastrofico, no hay sufisente espacio por decir lo que quiero decir, saunapool.es es una alienacion, un otro maldito distributor, harvia eres tan mal representado aqui, , senor no tenemos tecnico, vamos a enviar un libro manual a un instalator de banera, por que el lo aprendes y despues pasaria instalarlo, pero el tecnico despues no queria contestar el telefono, eso es el servicio pro de harvia, pues me enviaron un tecnico por doble del precio 580e que me dejaron el generador despues 4 horas a 23 grados....asi es el profesionalismo de saunapool.es y en ningun caso se sientes responsable.porque no me lo a vendido, pero tampoco la representacion de harvia y su responsabilitad de ser mayor distributor de espana, eso tampoco no lo respecta, gracias saunapool.es de hacerme entender el moro hijos de puta que soy por ti

cuando es el momento de areglar todo y cambiar de resistencia, me dicieron que el tecnico pasaria rapido despues por areglarlo, me pregunbtaron de enviar un mensaje cuando recibo la resistencia por instalarla en un tiempo deciente, pero no aun, no se pasara asi, nunca ellos tenia avisado el tecnico, de lunes, a cambiado por otra semana y asi es, depsues de 4 meses de lucha con Harvia, el mayor constructor de sauna de finlandia, o la violencia de los corporacion, toma lo como quieres, este atituda son vieja de 50 anos, son los misma atituda de violencia de alienacion que existe desde 50 anos.

1/ the agente Harvia who sold me the generador have me waited 2 months to install it and let me down without installing it!

.2/ saunapool.es mayor distributor de espana, me alienara con la historia de enviar un manual a un desconocido que luego no contesta ni a ellos el telefono, eso podria gente en confianza si claro...

3/ me enviaron un instalador a dos veces el precio que me dejas con un sauna a 23 grados!!

4/ ahora que falta cambiar de resistencia me dicieron que el tecnico pasaria el dia despues, pero nunca lo llamaron, eso estaba por alienar poco mas,

5/ saunapool.es me dices, no estamos responsable de tu problemos poruqe no te vendemos el generador, vees como un distributor nacional se quita toda la responsabilitad,

6/ por fin Rosa me deciera que me enviara una otra resistencia de mas, y nunca lo a echo

7/ sat service por reparar el generador me tenia dicho que podria llamar el en caso de problemos pero despues de hablar con Rosa el abuso de poder, el tecnician no quieres venir no mas, eso es la ayuda de saunapool.es el unico distributor de Harvia en Espana, gente, buena suerte.

despues de comprar el generador y llorar 20 veces que me lo installa el agente me enviara unos fotos de el con su caballo, la verdad, lo digo por harvia, yo lo que queria es una instalacion correcta, no un chaval que me envian foto de el con su caballo, pero que tipo de agente tienes a Harvia!!!!

nota que los generadores de 5kwt a 15kwt son los mismos, lo que cambia es la resistencia, tu piensaria que el tecnico tomaria algun resistencia de mas , tu a esperando 3 meses o 4 meses, el te carga dos veces mas vienes de muy lejos, no toma ni una resistencia de mas, ni mira si el sauna se claiente? normal, si es normal, lo dejo a ti, que vas a leer lo, por fin peudeser que harvia funcionna con este gente de marbella, y como muchas cosas en este pais, es reservado a los muy ricos, si tu estas con dolores de artrosis, con Harvia, tu puedes comer la M ....a. gracias

por los medidas, nada es vale, los informaciones son falsa, por algo de 8 metros cubos echo a exterior te falta minimo 9kwt por calentar lo y es 2 horas por calentar, al final es mucho electricidad, y mucho mas grande aparato que te falta, no te fias a lo que dicen, entre algo echo a exteior y algo interior , ellos no hacen ningun diferencia y es falso.

lo hicemos con mucha isolation y no cambio nada, el tecnico diciendo es muy bien echo , tendria mucha calor enates de corir saliendo...y la otra que te dices al final que tu sauna es mal echo....

primero ca,bio de resistencia, tenia a llamr un electricista, tenia a recibir segunda resistencia, pues no a sido enviado, claro. gracias

 *Catastrophic, there is not enough space to say what I mean, saunapool.es is an alienation, another d**n distributor, harvia is so badly represented here,, sir we have no technician, we are going to send a manual book to a bathtub installer, because you learn it and then pass install it, but the technician later did not want to answer the phone, that is the service pro of harvia, because they sent me a technician for double the price 580e left me the generator after 4 hours at 23 degrees. ... this is the professionalism of saunapool.es and in no case do you feel responsible.because you have not sold it to me, but neither the representation of harvia and your responsibility to be the largest distributor in spain, that does not matter either, thanks saunapool .is to make me understand the moro sons of bitches that I am for you When it's time to fix everything and change resistance, they told me that the technician would pass quickly after signing it, they asked me to send a message when I received the resistance for installing it in a certain time, but not yet, it would not happen like that, never they had the technician notified, on Monday, changed for another week and so, after 4 months of struggle with Harvia, finland's biggest sauna builder, or corporate violence, take it as you want, this atituda is 50 years old, are the same atitue of alienation violence that exists since 50 years.

1 / the agent Harvia who sold me the generator have me waited 2 months to install it and let me down without installing it! .2 / saunapool.es largest distributor in spain, I will be alienated with the story of sending a manual to a stranger who later does not answer or to them the phone, that could people in confidence if clear ... 3 / I was sent an installer at twice the price you leave me with a sauna at 23 degrees !! 4 / Now that we have to change the resistance, they told me that the technician would pass the day later, but they never called him, that was to alienate a little more, 5 / saunapool.es tell me, we are not responsible for your problems because we do not sell you the generator, you see how a national distributor takes all the responsibility, 6 / finally Rosa told me to send me another resistance of more, and I never do it 7 / sat service for repairing the generator had told me what I could call in case of problems but after talking with Rosa the abuse of power, the technician does not want to come no more, that is the help of saunapool.es the only distributor of Harvia in Spain, people, good luck.

After buying the generator and crying 20 times I installed the agent sent me some pictures of him with his horse, the truth, I say by harvia, I wanted a correct installation, not a kid who sent me a photo of the one with his horse, but what kind of agent do you have to Harvia !!!! note that the generators from 5kwt to 15kwt are the same, what changes is the resistance, you would think that the technician would take some more resistance, you waiting for 3 months or 4 months, he charges you twice but you come from far away, Does not take a resistance for more, or see if the sauna is clear? normal, if it is normal, I leave it to you, you will read it, finally peudeser that it worked with these people of Marbella, and like many things in this country, it is reserved for the very rich, if you are in pain of arthrosis, with Harvia, you can eat the M .... a. Thank you for the measures, nothing is valid, the information is false, for some 8 meters cubes echo to outside you have a minimum of 9kwt to heat it and it is 2 hours to heat, in the end it is a lot of electricity, and much bigger device that you need , do not trust what they say, between something made external and something internal, they do not make any difference and it is false. we did it with a lot of isolation and I do not change anything, the technician saying is very well done, it would have a lot of heat to run out ... and the other one that you say at the end that your sauna is badly done .... first ca, bio of resistance, had to call an electrician, had to receive second resistance, it has not been sent, of course. Thank you*

AT HARVIA, THE PROFESSIONAL INSTALATION IS THE FOLLOWING

SIR, WE HAVE NO TECNICIAN IN YOUR AERA CASTELLON VALENCIA, WAHT WE WILL DO IS THE FOLLOWING, WE WILL SEND AN INSTALATION BOOK TO A GUY WHO INSTALL HYDROMASAGE BATH, HE WILL LEARN IT, WHEN HE WILL UNDERSTAND ALL, HE THEN WILL COME TO YOUR HOUSE TO INSTLL YOUR 7K GENERADOR, BUT THEN A FEW DAYS PASSED AND ROSA CALLED ME TO SAY THE TECNICIAN WHO RECEIVED THE MANUAL DOES NOT WNAT ANSWER THE PHONE ANYMORE.... 

THEN SHE CHARGED ME DOUBLE PRICE, THEN SHE LEFT ME WITH 23 DEGREES AFTER PAYING 580 E, THEN WHEN ITS TIME TO UPDATE THE RESISTENCE, SHE SAID THE TECNICIAN WILL COME RIGHT AFTER, BUT AGAIN SHE WAS LYING.

I HAVE BEEN WAITING 4 MONTHS CAUSE I SUFFER OF ARTROSIS, AND IT HAS BEEN A NIGHTMARE, DO NOT TRUST HARVIA, THERE IS MANY OTHER BRAND OF SAUNA AND HAMMAM. 

Tapio Pajuharju

Managing Director

With Harvia since 2016

I first bought a genrador de vapor from a  website in Toledo from a person named Jesus, he said he will send a 5.5 k due to the size and sent a 4.5k,  i then asked for 2 months that he came to install it, he refused and kept saying, to finish the saune to install it.

After 3 months i realised he will never come to install it, i contacted Harvia in Finlandia to ask for another tecnician, i was told Harvia do not operate outside Barcelone. The person from Finlandia Pekka told me, she will find me a tecnician and the distributor saunapoolespana.es called me , told me the following:

we do not have a tecnician to install your generador, but a tecnician who install hydromasage to whom we will send a manual so he can learn and come to install it for you??

i was skeptic and waited but finally nothing happenned, Rosa said the tecnician do not respond to the phne anymore.....

i insited and they finally found someone for not 340 e but 580 e finally who could install it, from barcelona or alicante?

but after the instalation upon leaving they never tested it, the sauna was not going over 23 degrees.

 i burned my fingers trying to set it up and spend the night on the manual to find out all the problems during instalation...contcated back Rosa from Saunapoolespana.es she told me this time we will send you a resistence to go up to 6kw, its the same unit from 5k to 15k only the resistence chnged? why not taking more resistence while seting it up in case? no they didnt now took more resistence and they didnt even try it out. and leave me witha  suana at 23 degrees .

i was told to inform Rosa after receiving the resistence so she can called Juan Carlos sat Burmar Alicante, but she didnt called him.

she told me he will pass monday, then she told me he will be everyday in valencia so no problem he can pass anyday after you got the resistence, so when i got the resistence i asked when will the tecnician pass, she said finally he can not come until he finsih his job in valencia? he will come next week?

i have no idea of the turco bath will work, i still wait since 3-4 months, i realised how bad the situation is , how much i was abused by all, when i told them they do not even feel guilty, they think all is fine ith them, so i let you read and understand this.

never buy from Harvia or saunapoolespana.es, you have been warned!

since then we replaced the resistence with one of 3600 watts, now the generador is of 6.6kw and it does not go over 33 degrees in 3 hours.

I want contact the president of Harvia.

I bought this generador 4 montsh ago, i burned my finger and contcated 3 diferent places to have a decent instalation in vain, I wnated to reprot the attitude of Rosa, she said after all, she is not responsible for my problem as she didnt sold me the generador.

she lied to me saying they will update the resistence very quickly after i received it, the tecnician, 5 days after was not even aware of it.